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Photoshop 2023 Program Error using Brightness/Contrast

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Community Beginner ,
Oct 22, 2022 Oct 22, 2022

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Unfortunately, the subject says it all.

 

If I try to access Brightness/Contrast for a layer, I get "Could not complete the Brightness/Contrast command because of a program error" and can go no further.

 

I can use Hue/Saturation, Exposure, Levels, Curves, Vibrance ... but not Brightness/Contrast, which I use about a thousand times every day.

 

I have replaced the installation with older versions of Photoshop, such as the one I used only yesterday, but with the same problem.

 

Can someone please help or advise? I am on MacOS (latest version) on a Macbook Air M1, and with the very latest version of Photoshop 2023 (not that it makes a difference: the update seems to have messed up all previous versions as well).

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14 Comments
Community Expert ,
Oct 22, 2022 Oct 22, 2022

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Does this error show up on all documents (flattened)?

How about this one:

http://www.digitaldog.net/files/2014PrinterTestFileFlat.tif.zip

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Oct 23, 2022 Oct 23, 2022

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Thanks for the reply.

 

Yes — I encounter exactly the same problem with your file. I make a random selection, create a new layer, and then if I try to use Brightness/Contrast the same error message appears.

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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And if you don't make a new layer?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Oct 23, 2022 Oct 23, 2022

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Then it works as normal. 

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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I'm on the road without access to a desktop but this sounds like a layer issue. Either how you target the layer or similar since it works with a flattened document. If you just duplicate the bkgnd layer and try on that, does it work after selected from Layers? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Oct 23, 2022 Oct 23, 2022

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I am in the exact same hardware and don't have any problems with Brightness/Contrast as you describe.

I recommend trying to reset the preferences. 

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Adobe Employee ,
Oct 23, 2022 Oct 23, 2022

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You can restore your preferences using this manual:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 23, 2022 Oct 23, 2022

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Thanks everyone for your help and suggestions.


I have tried everything to no avail.

 

It is frustrating that the one feature I use so, so often is broken. I guess an update will fix it at some point. For now I will use Exposure and Curves or Hue/Saturated, but 20 years of muscle-memory make it quite tricky to adapt!

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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One other thing to try: Go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Back home, I can't replicate this issue on my Mac, the latest version of Photoshop. With or without Legacy, on a targeted layer, it works fine. 

 

B_C.jpg

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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I have tried the various suggestions, all again, sadly, to no avail.

 

Thank you anyway.

 

I wish there was more to the error than PROGRAM ERROR. It leaves me with no recourse to assistance aside from the kind and well-meaning suggestions on this forum.

 

It's quite debilitating, as mentioned, as I use B/C on a daily basis. There are workarounds, of course, but still — annoying, to say the least.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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There are a couple of places you can go with this, but it appears to be a specific issue on your machine. 

First: Try logging into another account (you may need to make one); still not working? 
Try starting up in Safe mode (hold down Shift Key when booting); still not working? 
You might want to try running a free utility like Onyx; still not working? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html

You can roll back to the last version or so and try:

If you wish to roll back to an older version, use the Creative Cloud application, click on the three dots (...) and select “Other Versions”.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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I yet haven't tried Safe Mode. I'll try that next.

 

Cheers!

 

Quite why one particular feature gives PROGRAM ERROR is beyond me. Fine one day, then overnight upgrade, and then no good the next.

 

I've used Photoshop for 20-30 years and of course have had my fair share of bugs, but this takes the biscuit.

 

 

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Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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I've posted the error log to https://community.adobe.com/t5/photoshop-ecosystem-discussions/program-error-diagnostic-plugin-feedb....

 

Thanks everyone for your suggestions over the days.

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