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Photoshop 23.0.1 doesn't open any files on MacOS Monterey 12.01

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Photoshop 23.0.1 doesn't open any files on MacOS Monterey 12.01, MBP 2017 2.9Ghz i& with 16GB RAM from Lightroom or Finder. PS launches, and only shows spinning beach ball. Have to Force Quit the app. 

Bug Unresolved
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macOS

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Try trashing your Photoshop preferences. Press and hold Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

If that doesn't work, make sure in System Preferences>Security>Privacy that you've given Photoshop full disk access. 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Thank you for responding. Tried deleting preferences on open, gave access to PS via Security Settings, Deleted PS and re-installed, no change.

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Try logging into another account (you may need to make one), still locking up? 
Try starting up in Safe mode (hold down Shift Key when booting), still locking up? 
You might want to try running a free utility like Onyx: still still locking up? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

The other thing to try is creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

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