Copy link to clipboard
Copied
Hello
I have a payed subscription on Photoshop and Lightroom.
All worked fine (and still does) for my Canon 5D mark 3.
Since august 2021 I also use the Canon EOS R5.
The problem is that Photoshop crashes on the RAW files of my Canon R5.
I am prety sure it has to do with the Camera Raw Plug in.
The crash is very severe ! I really have to stop the PS application sometimes even have to switch off the PC.
The Belgium ADOBE organization is impossible to rach and useless.
I have had a contact with an Adobe Helpdesk in Indian who have worked on my PC for a couple of hours (in 2 separate sessions). They ended by updating my video drivers. The end result was however NO SOLUTION ! Problem persists.
I have cleared several times my PS preferences, also this did NOT solve the problem.
I have a fast desktop running on latest Windows 10 version. (not yet 11)
PS version = 23.2
Camera RAW version = 14.2.0.1028
Canon EOS R5 runs on latest software version also
All files and formats from my Canon 5D work without any problem.
File attached is one that causes a crash (not the best picture, but one that can be used for testing)
CAN SOMEBODY HELP ME PLEASE TO FIX THIS ?
Thx and best regards
Eric Koeken