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Photoshop 23 shuts down

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Trying to use materials in the new Photoshop 23. Photoshop shuts down in 3 seconds?

 

windows 10  Core i-7, 24 gig memory, 2 gig of graphic memory.

Bug Unresolved
TOPICS
Windows

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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First thing to try is resetting your preferences; better? 

When Photoshop crashes or freezes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

If that doesn't work, a few other areas to try: 

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Better? 

 

If that doesn't work, Go back into Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Better? 

 

You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas Rulers' options, then restart Photoshop. Does this work? 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Oct 23, 2022 Oct 23, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try: Go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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