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Photoshop 24.0 - CRASH when it starts

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New Here ,
Oct 20, 2022 Oct 20, 2022

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Hi 

Since the 24.0 update I can't start my photoshop. 

I tried to uninstall/reinstall, delete my preferences and stuff like that but it still can't start.

Does anyone have the same issue ? 

 

Thanks, have a good day

Jonathan

Bug Unresolved
TOPICS
Windows

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2 Comments
Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Hi

No issues here running Photoshop 24.0, try using the Adobe Cleaner Tool

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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LATEST

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

On top of what Ged suggests, make sure you're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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