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Photoshop: Canvas turns gray when you go to another app and back when you're using Artboards

15 Votes
Engaged ,
Jun 19, 2020 Jun 19, 2020

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The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.



Now I've downgraded to 21.12 because I cannot stand this bug. (21.13 has the issue of freezing when usine Brightness & Contrast with Ruler enabled).



Thanks.
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correct answers 2 Correct answers

Adobe Employee , Dec 23, 2020 Dec 23, 2020
This should be fixed in Photoshop 22.x or later

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Adobe Employee , Jun 19, 2020 Jun 19, 2020
Engineers are working on this issue. It should go away if you enable Use Graphics Processor. If it doesn't you probably need to update your graphics card driver.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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No. But I will now. Should this (and the constant crashing issue in 22.1.0) be addressed?

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I take that back ... Creative Cloud is saying "up to date" despite my only having 22.1.0 installed.

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