Photoshop Cloud File corrupted

[Anshul247162149tiq]

Hii, Please help me out

I was designing a brand guide on photoshop for a client and after exporting it into jpg format i closed the photoshop. The file was saved on cloud and now when i'm trying to open the file photoshop says "can't open filename.psdc because it is not compatible with this version of photoshop".

Please help me out because I've worked on the project for hours and i don't want to loose it.

Also when I am downloading the file from cloud it is showing 0kb on file size but on cloud it is showing 60mb of file size.

Please help asap

Thanks in advance

[Benjamin Trissel]

Hello! On PS Web, this should be fixed now. THanks for reporting!

[Anshul247162149tiq]

It is not fixed yet i am still getting the same issue, i don't understand why cloud documents are getting curropted?

[Anshul247162149tiq]

file is not even downloading!

[Benjamin Trissel]

Hello! Are you using PS Web or PS Desktop? 

[Anshul247162149tiq]

Hello! I am using photoshop desktop but file was saved as a cloud document.

[helenc84437797]

Hi, did you ever get this solved? I've had the same thing tonight. The file was working fine and then suddenly it just crashed and now cant open because it says it isnt compatible. I spoke to an adobe person who took over my screen for awhile and they said the file was corrupted and that was it. I was told to come and look on the community forum for answers.. hoping you found one? Thanks!

[Anshul247162149tiq]

Hey It's not resolved yet even adobe employees are not free to solve the problems we are facing.
Every update is making all the softwares worse.