Photoshop crashes and error message says GPU not compatible

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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I reinstalled the driver and here is the up to date sysinfo. Ps is ok now, but after a few moments it will crash again and say the GPU is not compatible.
 
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18 Comments
Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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[Thank you for supplying the updated GPU sysinfo @VanessaSantosM ]

 

Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917  x64
Number of Launches: 10
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1889
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1992 MHz
Built-in memory: 16191 MB
Free memory: 10220 MB
Memory available to Photoshop: 11929 MB
Memory used by Photoshop: 69 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
 - SDK Version: 2.7.1.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 5.16.2.1
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             0
isGPUCapable:          1
GPUName:               NVIDIA GeForce MX150
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 2,080 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desktop:  0
Display: 1
  Display Bounds: top=0, left=0, bottom=1080, right=1920
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[1 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=418337962 -comment=Photoshop Version: Adobe Photoshop 23.5.0 20220809.r.669 0e07917 x64

[1450 ms]
  Start sniffer 2022-09-06 15:16:52
  # Photoshop Version: Adobe Photoshop 23.5.0 20220809.r.669 0e07917 x64
  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=418337962 -comment=Photoshop Version: Adobe Photoshop 23.5.0 20220809.r.669 0e07917 x64
 
  {42 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,536, 864)
      Dimensions:                   (1,536 864)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce MX150 index=0 preferred=1)
   
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce MX150
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                2,080 MB
      VRAM:                              2,080 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,488 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2022-07-21  000000.000000-000
      Driver age:                   2 months
      Driver version:               31.0.15.1694
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7440
   
    Device 1
      Name:                         Intel(R) UHD Graphics 620
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,622 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,488 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver date:                  2021-06-01  000000.000000-000
      Driver age:                   15 months
      Driver version:               27.20.100.9664
      Supports UMA:                 SUPPORTED
      D3D-ID:                       16032
  End platform native
  {443 ms}
 
  {443 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,536, 864)
      Dimensions:                   (1,536 864)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce MX150/PCIe/SSE2 index=0 preferred=1)
   
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce MX150/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                2,080 MB
      VRAM:                              2,080 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,488 MB
      API version:                  2.1 (2.1.2 NVIDIA 516.94)
      Device version:               2.1 (2.1.2 NVIDIA 516.94)
      Vendor name:                  NVIDIA
      Driver date:                  2022-07-21  000000.000000-000
      Driver age:                   2 months
      Driver version:               31.0.15.1694
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {507 ms}
 
  {507 ms}
  Start platform OpenCL
    # displays:                   0
   
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce MX150
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                2,147 MB
      VRAM:                              2,147 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    41 GB / s
      Compute score:                473.916
      Device name string:           NVIDIA GeForce MX150
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA
      Platform vendor string:       NVIDIA Corporation
   
    Device 1
      Name:                         Intel(R) UHD Graphics 620
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,790 MB
      VRAM:                              6,790 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 )
      Device version:               3.0 (OpenCL 3.0 NEO )
      Vendor name:                  INTEL
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    22 GB / s
      Compute score:                175.429
      Device name string:           Intel(R) UHD Graphics 620
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL HD Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {1372 ms}
 
  Exit code kExitNormal
  End sniffer 2022-09-06 15:16:53
[kStatusNormal, kExitNormal]

[1451 ms]
  Finish RunAllAPIs

[2150 ms]
  Start GetSnifferResult

[2150 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 96040140796325413874
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\VANESS~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 931,4G, 792,0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2022/06/29-00:48:47   79.b8223ff   79.b8223ff
   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5  
   AdobeOwl.dll   Adobe Owl   5.5.0  
   AdobePDFL.dll   PDFL 2022/07/05-12:59:37   79.2687e22   79.2687e22
   AdobePDFSettings.dll   Adobe PDFSettings   1.07  
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e
   AdobeXMP.dll   Adobe XMP Core 2022/06/13-17:46:14   79.1b65a79   79.1b65a79
   AdobeXMPFiles.dll   Adobe XMP Files 2022/06/13-17:46:14   79.1b65a79   79.1b65a79
   AdobeXMPScript.dll   Adobe XMP Script 2022/06/13-17:46:14   79.1b65a79   79.1b65a79
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2022/06/29-00:48:47   79.b8223ff   79.b8223ff
   AID.dll   AID DLL   1.0.0.33  
   AIDE.dll   AIDE 2022/06/29-19:10:01   79.e12ffba   79.e12ffba
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2022   26.0.0  
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2022/06/29-00:48:47   79.b8223ff   79.b8223ff
   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e
   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e
   BIB.dll   BIB 2022/06/29-00:48:47   79.b8223ff   79.b8223ff
   BIBUtils.dll   BIBUtils 2022/06/29-00:48:47   79.b8223ff   79.b8223ff
   boost_chrono.dll   photoshopdva   22.0.0  
   boost_date_time.dll   photoshopdva   22.0.0  
   boost_filesystem.dll   photoshopdva   22.0.0  
   boost_program_options.dll   photoshopdva   22.0.0  
   boost_regex.dll   photoshopdva   22.0.0  
   boost_system.dll   photoshopdva   22.0.0  
   boost_threads.dll   photoshopdva   22.0.0  
   CoolType.dll   CoolType 2022/06/29-00:48:47   79.b8223ff   79.b8223ff
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0  
   DirectML.dll   DirectML Redistributable Library   1.8.0+211118-1842.1.dml-1.8.278eec2  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   22.0.0  
   dvaappsupport.dll   photoshopdva   22.0.0  
   dvaaudiodevice.dll   photoshopdva   22.0.0  
   dvacore.dll   photoshopdva   22.0.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   22.0.0  
   dvamediatypes.dll   photoshopdva   22.0.0  
   dvametadata.dll   photoshopdva   22.0.0  
   dvametadataapi.dll   photoshopdva   22.0.0  
   dvametadataUI.dll   photoshopdva   22.0.0  
   dvanet.dll   photoshopdva   22.0.0  
   dvaplayer.dll   photoshopdva   22.0.0  
   dvascripting.dll   photoshopdva   22.0.0  
   dvatransport.dll   photoshopdva   22.0.0  
   dvaui.dll   photoshopdva   22.0.0  
   dvavulcansupport.dll   photoshopdva   22.0.0  
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.2.1-1-cbb9a02  
   dynamiclink.dll   photoshopdva   22.0.0  
   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3
   filterport.dll   FilterPort   1.1   O
   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a  
   icudt69.dll   International Components for Unicode    Build 13.1.a82691a  
   icuin69.dll   International Components for Unicode    Build 13.1.a82691a  
   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a  
   igestep30.dll   IGES Reader   9.3.0.113  
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)  
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)  
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)  
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)  
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.3 (r0x0ee262de)  
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)  
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)  
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)  
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)  
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)  
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)  
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)  
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)  
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)  
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)  
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)  
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)  
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)  
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)  
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)  
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)  
   JP2KLib.dll   JP2KLib 2022/06/08-13:36:40   79.8753c76   79.8753c76
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  
   libzip.dll   photoshopdva   22.0.0  
   LogSession.dll   LogSession   8.2.0.16  
   mediacoreif.dll   photoshopdva   22.0.0  
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855  
   mkl_avx2.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_avx512.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_core.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_def.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_mc3.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_sequential.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_vml_avx2.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_vml_avx512.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_vml_def.1.dll   Intel(R) Math Kernel Library   2021.3  
   mkl_vml_mc3.1.dll   Intel(R) Math Kernel Library   2021.3  
   MPS.dll   MPS 2022/06/26-19:09:38   79.14a028f   79.14a028f
   onnxruntime.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855  
   opencv_world452.dll   OpenCV library   4.5.2  
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2022   23.5  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100  
   PSCloud.dll                                                   1.0.0.1  
   PSRes.dll   Adobe Photoshop 2022   23.5  
   PSViews.dll   Adobe Photoshop 2022   23.5  
   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3
   sentry.dll   Adobe-Sentry.dll   0.4.17  
   SVGRE.dll   SVGRE   79.2c1e692   79.2c1e692
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  
   TfKernel.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   utest.dll   photoshopdva   22.0.0  
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000  
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0  
   WRServices.dll   WRServices    Build 17.4.0.997eb32   17.4.0.997eb32
   wu3d.dll   U3D Writer   9.3.0.113  
   Unified Extensibility Platform  uxp-6.2.1-1-cbb9a02
   UPIC  2.4.1


Required plugins:

   Accented Edges 23.5 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 23.5 - from the file “Filter Gallery.8bf”
   Average 23.5 - from the file “Average.8bf”
   Bas Relief 23.5 - from the file “Filter Gallery.8bf”
   BMP 23.5 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 14.5 - from the file “Camera Raw.8bi”
   Camera Raw Filter 14.5 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 23.5 - from the file “Filter Gallery.8bf”
   Charcoal 23.5 - from the file “Filter Gallery.8bf”
   Chrome 23.5 - from the file “Filter Gallery.8bf”
   Cineon 23.5 - from the file “Cineon.8bi”
   Clouds 23.5 - from the file “Clouds.8bf”
   Color Halftone 23.5 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 23.5 - from the file “Filter Gallery.8bf”
   Conté Crayon 23.5 - from the file “Filter Gallery.8bf”
   Craquelure 23.5 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 23.5 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 23.5 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 23.5 - from the file “Filter Gallery.8bf”
   Crystallize 23.5 - from the file “Standard MultiPlugin.8bf”
   Cutout 23.5 - from the file “Filter Gallery.8bf”
   Dark Strokes 23.5 - from the file “Filter Gallery.8bf”
   De-Interlace 23.5 - from the file “Standard MultiPlugin.8bf”
   Dicom 23.5 - from the file “Dicom.8bi”
   Difference Clouds 23.5 - from the file “Clouds.8bf”
   Diffuse Glow 23.5 - from the file “Filter Gallery.8bf”
   Displace 23.5 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 23.5 - from the file “Filter Gallery.8bf”
   Entropy 23.5 - from the file “statistics.8ba”
   Export Color Lookup Tables 23.5 - from the file “Export3DLUT.8be”
   Extrude 23.5 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 23.5 - from the file “FastCore.8bx”
   Fibers 23.5 - from the file “Standard MultiPlugin.8bf”
   Film Grain 23.5 - from the file “Filter Gallery.8bf”
   Filter Gallery 23.5 - from the file “Filter Gallery.8bf”
   Fresco 23.5 - from the file “Filter Gallery.8bf”
   Glass 23.5 - from the file “Filter Gallery.8bf”
   Glowing Edges 23.5 - from the file “Filter Gallery.8bf”
   Grain 23.5 - from the file “Filter Gallery.8bf”
   Graphic Pen 23.5 - from the file “Filter Gallery.8bf”
   Halftone Pattern 23.5 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 23.5 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 23.5 - from the file “HDRMergeUI.8bf”
   HSB/HSL 23.5 - from the file “Standard MultiPlugin.8bf”
   IFF Format 23.5 - from the file “Standard MultiPlugin.8bf”
   IGES 23.5 - from the file “U3D.8bi”
   Ink Outlines 23.5 - from the file “Filter Gallery.8bf”
   JPEG 2000 23.5 - from the file “JPEG2000.8bi”
   Kurtosis 23.5 - from the file “statistics.8ba”
   Lens Blur 23.5 - from the file “Lens Blur.8bf”
   Lens Correction 23.5 - from the file “Lens Correction.8bf”
   Lens Flare 23.5 - from the file “Standard MultiPlugin.8bf”
   Liquify 23.5 - from the file “Liquify.8bf”
   Matlab Operation 23.5 - from the file “ChannelPort.8bf”
   Maximum 23.5 - from the file “statistics.8ba”
   Mean 23.5 - from the file “statistics.8ba”
   Measurement Core 23.5 - from the file “MeasurementCore.8me”
   Median 23.5 - from the file “statistics.8ba”
   Mezzotint 23.5 - from the file “Standard MultiPlugin.8bf”
   Minimum 23.5 - from the file “statistics.8ba”
   MMXCore Routines 23.5 - from the file “MMXCore.8bx”
   Mosaic Tiles 23.5 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 23.5 - from the file “MultiProcessor Support.8bx”
   Neon Glow 23.5 - from the file “Filter Gallery.8bf”
   Note Paper 23.5 - from the file “Filter Gallery.8bf”
   NTSC Colors 23.5 - from the file “NTSC Colors.8bf”
   Ocean Ripple 23.5 - from the file “Filter Gallery.8bf”
   OpenEXR 23.5 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 23.5 - from the file “Filter Gallery.8bf”
   Palette Knife 23.5 - from the file “Filter Gallery.8bf”
   Patchwork 23.5 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 23.5 - from the file “Standard MultiPlugin.8bf”
   PCX 23.5 - from the file “PCX.8bi”
   Photocopy 23.5 - from the file “Filter Gallery.8bf”
   Picture Package Filter 23.5 - from the file “ChannelPort.8bf”
   Pinch 23.5 - from the file “Standard MultiPlugin.8bf”
   Pixar 23.5 - from the file “Pixar.8bi”
   Plaster 23.5 - from the file “Filter Gallery.8bf”
   Plastic Wrap 23.5 - from the file “Filter Gallery.8bf”
   Pointillize 23.5 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 23.5 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 23.5 - from the file “PBM.8bi”
   Poster Edges 23.5 - from the file “Filter Gallery.8bf”
   PRC 23.5 - from the file “U3D.8bi”
   Radial Blur 23.5 - from the file “Standard MultiPlugin.8bf”
   Radiance 23.5 - from the file “Radiance.8bi”
   Range 23.5 - from the file “statistics.8ba”
   Render Color Lookup Grid 23.5 - from the file “Export3DLUT.8be”
   Reticulation 23.5 - from the file “Filter Gallery.8bf”
   Ripple 23.5 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 23.5 - from the file “Filter Gallery.8bf”
   Save for Web 23.5 - from the file “Save for Web.8be”
   ScriptingSupport 23.5 - from the file “ScriptingSupport.8li”
   Shear 23.5 - from the file “Standard MultiPlugin.8bf”
   Skewness 23.5 - from the file “statistics.8ba”
   Smart Blur 23.5 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 23.5 - from the file “Filter Gallery.8bf”
   Solarize 23.5 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 23.5 - from the file “Filter Gallery.8bf”
   Spherize 23.5 - from the file “Standard MultiPlugin.8bf”
   Sponge 23.5 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 23.5 - from the file “Filter Gallery.8bf”
   Stained Glass 23.5 - from the file “Filter Gallery.8bf”
   Stamp 23.5 - from the file “Filter Gallery.8bf”
   Standard Deviation 23.5 - from the file “statistics.8ba”
   Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
   Sumi-e 23.5 - from the file “Filter Gallery.8bf”
   Summation 23.5 - from the file “statistics.8ba”
   Targa 23.5 - from the file “Standard MultiPlugin.8bf”
   Texturizer 23.5 - from the file “Filter Gallery.8bf”
   Tiles 23.5 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 23.5 - from the file “Filter Gallery.8bf”
   Twirl 23.5 - from the file “Standard MultiPlugin.8bf”
   U3D 23.5 - from the file “U3D.8bi”
   Underpainting 23.5 - from the file “Filter Gallery.8bf”
   Vanishing Point 23.5 - from the file “VanishingPoint.8bf”
   Variance 23.5 - from the file “statistics.8ba”
   Water Paper 23.5 - from the file “Filter Gallery.8bf”
   Watercolor 23.5 - from the file “Filter Gallery.8bf”
   Wave 23.5 - from the file “Standard MultiPlugin.8bf”
   WIA Support 23.5 - from the file “WIASupport.8li”
   Wind 23.5 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 23.5 - from the file “WBMP.8bi”
   ZigZag 23.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 5.12.1.4 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.12.1\"
   CDO: 1.125.1
        CmdN: 1.13.2
        CDP: 1.149.0
        Projects: 1.4.5
      Loaded at: 85 ms - launch time impact: 59 ms
   Content Credentials (Loaded) 0.31.4.0 - from the file "Required Folder"
      Loaded at: 5310 ms - launch time impact: 0 ms
   ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder"
      Loaded at: 5310 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 87 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"
      Loaded at: 88 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 3.19.238.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\"
   CAPTURE: 2.0.34  STOCK: 4.0.2
   Substance 3D (Prepared) 0.1.3.0 - from the file "Required Folder"
   Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
      Loaded at: 5311 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 3966 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 3967 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2.8.0.29 - from the file "Required Folder"
      Loaded at: 5311 ms - launch time impact: 1 ms
   Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder"

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\index.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\manager.html”

Installed TWAIN devices: NONE

gpu.jpg

-- Cory

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Hi @VanessaSantosM we moved this to its own thread since the one you posted on was solved for that customer, we wanted to be able concentrate on your issue.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Hi Vanessa,

You have two GPUs. It is best to force Photoshop to use the NVidia GPU.

If you right click your desktop you should be able to open the NVidia Control panel. Once open choose 3D Settings > Manages 3D settings

Switch to Program settings and select Photoshop (you may need to add Photoshop.exe if it is not already there).

Change the preferred Graphics Processor to the NVidia processor.

 

Repeat the above for the sniffer.exe application again setting the NVidia processor as the preferred GPU

 

Dave

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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I already did this 😞

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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@VanessaSantosM let's try a clean install of Ps...

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?

 

Thank you,

-- Cory

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Community Beginner ,
Sep 10, 2022 Sep 10, 2022

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@CoryShubert I tried this way, and it didn't worked again. But this time was different, see the printscreen. After this I ended the task in the task manager and restarted PS and again shows the message: GPU is incompatible.pscrash.jpg

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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Try updating the Intel GPU driver from here

https://www.intel.com/content/www/us/en/support/products/126789/graphics/intel-uhd-graphics-family/i...

Also see section 7 here

https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

Change the preferred graphics processor to High-performance NVIDIA processor

2022-09-11 13_06_23-Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues — Moz.png

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Community Beginner ,
Sep 11, 2022 Sep 11, 2022

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@Ged_Traynor This was one of the first things I did. Everything I read online about this issue I did and no success. Thanks for trying to help. 🙂

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Sorry this is not helping @VanessaSantosM , did you try this:

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Thank you,

-- Cory

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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@CoryShubert Again the same 😞 This time Photoshop closed by itself. 

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hang in there @VanessaSantosM, we will keep trying.  You may need to do a full wipe and install of Ps via your Creative Cloud app:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Thank you,

-- Cory

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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@CoryShubert It lasted about two hours, but in the end, it didn't work either.

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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@VanessaSantosM ,

 

Can you tell if the problems might be triggered by some certain workflow (eg, using Camera Raw to import RAW images, or using Neural Filters, Liquify or doing lots of zooming in and out?

 

Your GPU is within reasonable performance limits to handle things. Have you also tried deleting preferences?

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Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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@Mark.Dahm Hi, Mark! The problem occurs even if I'm not on laptop. Sometimes I just open Ps and go to do something else away from the laptop and when I come back, the Ps is already frozen and I need to terminate the process in the task manager.

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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@VanessaSantosM ,

 

We're zerioing in on your GPU because it runs at about 25% of the recommended speed that Photoshop generally needs. Part of this could be that it's just old hardware and it runs slow, or it could be a bad driver update from nVidia and that card that is doing it in.

 

If you turn the GPU off in Preferences > Performance, then does the crashing go away? If so, then I'm inclined to think the GPU or its drivers may be the trouble; there will be another update from nVidia coming this month that you could upgrade to when it comes out. If you run the installer directly from nVidia, be sure to choose the 'Clean Install' option so that it clears out the older files.

 

If it is still crashing even with the GPU turned off, then the problem could be elsewhere. Let us know how the GPU off configuration behaves.

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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@Mark.Dahm 

There was a new development. I updated Ps to the new version available on Adobe Cloud (23.5.1) and the software stopped freezing or closing automatically. Now the GPU remains compatible(all checks green), but after using the software for a while, the visual effects like zoom, transform control... stop working and revert back to the old way.

 

If I restart Ps everything goes back to normal, but after some time the visual effects stop working again.

 

As @CoryShubert instructed me, in technology previews, the "Deactive Native Canvas" remains enabled.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Try checking for updates for your operating system. If you are using NVIDIA drivers try looking to see if there is a new driver. That was my issue... just found out about it this week and made the change.

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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@VanessaSantosM,

 

If Ps still dies with 'Deactivate native canvas' enabled, then I recommend unchecking that option; it uses an older canvas surface that might have worked better with your card, but apparently, isn't. If your crashing is worse with the native canvas enabled, then for sure, check it again.

 

Photoshop is losing track of the GPU during use, so I recommend fully turning off the GPU in Preferences > Performance to see if that is more stable. It will certainly be slower compared to GPU on, but reliability is what we are after right now.

 

If you require the GPU, there may also be issues with the current GPU driver; an update is due soon from nVidia, so be sure to install that when it comes out; also, do a 'Clean Install' for the installer option (which you should get directly from the nVidia site).

 

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