• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Photoshop crashing when opening image files

0 Votes
New Here ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

Precision 3660

12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz

RAM 16.0 GB 

NVIDIA T1000

Windows 10 Pro 21H2

Photoshop version 24.0.1 (have also rolled back to 23.5.2)

 

Each time I try and open an image file in Photoshop the application instantly comes up with a 'send error report' box and then closes.

 

I have tried resetting my preferences, installing and reinstalling, clearing the font cache, rolling back versions, turning off my GPU settings, uninstalling plugins, and deactivating native canvas.

 

I've run out of ideas from the internet, anyone feel like helping a guy out? I'm unable to work 😞

 

Cheers

Bug Unresolved
TOPICS
Windows

Views

53

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

LATEST

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report