Photoshop crashing whenever I try to upload a photo from the device

[ashinorma]

whenever I try to upload a photo to photoshop, (even if I do it with open file, open a clear page and try to upload a photo into it, or try to put the photo by sliding) photoshop suddenly crashed. I installed photoshop beta and then deleted it, didn't even use it. Also I haven't even updated the photoshop 2022 that I normally use. but this time when i open it i got a warning that it is not compatible with my mac version. Why did this happen even though I didn't update it? is there any way i can restore photoshop to its old version? I will be glad if you help.

[kevin stohlmeyer]

Hi @ashinorma have you started with a preference reset to make sure you are in a stable state?

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

The beta install is completely separate from 2022. How did you uninstall the beta? You mention "then deleted" which is not a clean way to remove.

[ashinorma]

I uninstall Beta, couldn't find any time to try it, but when I opened it, it warned that the version was not compatible, so I uninstalled. I know they are completely independent of each other. What I'm talking about is that for some reason, this problem started after (install and uninstall) Beta. I uninstalled the Photoshop that I was using and downloaded it from the old versions (which I normally used the new versions before and there was no problem) but it gives the same error as well. I can't use Photoshop right now. I already did the reset you mentioned. I don't know what to do now because my job is on graphic design, I've been trying to fix it since yesterday. Thank you anyway.

[kevin stohlmeyer]

Hi @ashinorma something corrupted along the way.

Before we do the nuclear option, what specific error are you getting?

If you are pressed, you can run the CC Cleaner tool to remove everything and then redownload the CC desktop app and do clean installs:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://www.adobe.com/creativecloud/desktop-app.html

[ashinorma]

I almost tried everything, read the similar issues from past years etc. I did the recommendtaions but nothing worked so far. And I kinda quit my hopes on that even tho I clear everything and reinstall :< This is the a few part of the report (It's too long so I think it would be weird if I'd just paste all of them, but if you ask i can copy paste as a whole.) I sent maybe 20+ reports to the Adobe...

Process: Adobe Photoshop 2022 [6193]
Path: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/Adobe Photoshop 2022
Identifier: com.adobe.Photoshop
Version: 23.5.0 (23.5.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop 2022 [6193]
User ID: 501

Date/Time: 2023-06-22 15:42:54.827 +0300
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Anonymous UUID: 85DD1293-DC97-30C2-B0A4-55AB8F68E346

Sleep/Wake UUID: D84A4077-E089-40ED-A033-7CC5308E4CF0

Time Awake Since Boot: 11000 seconds
Time Since Wake: 4100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [6193]

Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff70673c92 _platform_strlen + 18
1 libdyld.dylib 0x00007fff704652db objc_opt::objc_stringhash_t::getIndex(char const*) const + 25
2 libdyld.dylib 0x00007fff7046527f _dyld_get_objc_selector + 47
3 libobjc.A.dylib 0x00007fff6f11d0b5 search_builtins(char const*) + 85
4 libobjc.A.dylib 0x00007fff6f11cf35 __sel_registerName(char const*, bool, bool) + 37
5 libobjc.A.dylib 0x00007fff6f10bb3f fixupMethodList(method_list_t*, bool, bool) + 127
6 libobjc.A.dylib 0x00007fff6f101876 prepareMethodLists(objc_class*, method_list_t**, int, bool, bool) + 101
7 libobjc.A.dylib 0x00007fff6f1134a4 realizeClassWithoutSwift(objc_class*, objc_class*) + 1514
8 libobjc.A.dylib 0x00007fff6f112dea realizeClassMaybeSwiftMaybeRelock(objc_class*, mutex_tt<false>&, bool) + 317
9 libobjc.A.dylib 0x00007fff6f112923 initializeAndMaybeRelock(objc_class*, objc_object*, mutex_tt<false>&, bool) + 104
10 libobjc.A.dylib 0x00007fff6f1043db lookUpImpOrForward + 969
11 libobjc.A.dylib 0x00007fff6f103b99 _objc_msgSend_uncached + 73
12 com.adobe.CameraRaw 0x00000001704e4925 0x170200000 + 3033381
13 com.adobe.CameraRaw 0x00000001704e124d 0x170200000 + 3019341
14 com.adobe.CameraRaw 0x000000017052326e 0x170200000 + 3289710
15 com.adobe.CameraRaw 0x00000001705a9115 0x170200000 + 3838229
16 com.adobe.CameraRaw 0x0000000170291b74 0x170200000 + 596852
17 com.adobe.CameraRaw 0x00000001702d6234 0x170200000 + 877108
18 com.adobe.CameraRaw 0x00000001705ad32c 0x170200000 + 3855148
19 com.adobe.CameraRaw 0x00000001705adb1b 0x170200000 + 3857179
20 com.adobe.Photoshop 0x000000010d05aa3d 0x10c1f6000 + 15092285
21 com.adobe.Photoshop 0x000000010e5b3b2d 0x10c1f6000 + 37477165
22 com.adobe.Photoshop 0x000000010e5bd725 0x10c1f6000 + 37517093
23 com.adobe.Photoshop 0x000000010e5bb33a 0x10c1f6000 + 37507898
24 com.adobe.Photoshop 0x000000010d89425c 0x10c1f6000 + 23716444
25 com.adobe.Photoshop 0x000000010d893f8c 0x10c1f6000 + 23715724
26 com.adobe.Photoshop 0x000000010d89439f 0x10c1f6000 + 23716767
27 com.adobe.Photoshop 0x000000010e108c6d 0x10c1f6000 + 32582765
28 com.adobe.Photoshop 0x000000010e1083c0 0x10c1f6000 + 32580544
29 com.adobe.Photoshop 0x000000010f00e560 0x10c1f6000 + 48334176
30 com.adobe.Photoshop 0x000000010f00da06 0x10c1f6000 + 48331270
31 com.adobe.Photoshop 0x000000010ef792fd 0x10c1f6000 + 47723261
32 com.adobe.Photoshop 0x000000010ef683c1 0x10c1f6000 + 47653825
33 com.adobe.Photoshop 0x000000010f03059b 0x10c1f6000 + 48473499
34 com.adobe.Photoshop 0x000000010f01a6f8 0x10c1f6000 + 48383736
35 com.adobe.Photoshop 0x000000010f01a80a 0x10c1f6000 + 48384010
36 com.adobe.Photoshop 0x000000010ef20a80 0x10c1f6000 + 47360640
37 com.adobe.Photoshop 0x000000010f03376a 0x10c1f6000 + 48486250
38 com.adobe.Photoshop 0x000000010f03059b 0x10c1f6000 + 48473499
39 com.adobe.Photoshop 0x000000010f01a6f8 0x10c1f6000 + 48383736
40 com.adobe.Photoshop 0x000000010f01a80a 0x10c1f6000 + 48384010
41 com.adobe.Photoshop 0x000000010f01a74f 0x10c1f6000 + 48383823
42 com.adobe.Photoshop 0x000000010ef21801 0x10c1f6000 + 47364097
43 com.adobe.Photoshop 0x000000010ef2165d 0x10c1f6000 + 47363677
44 com.apple.Foundation 0x00007fff3b4acaf5 __NSFireTimer + 67
45 com.apple.CoreFoundation 0x00007fff38dc6804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
46 com.apple.CoreFoundation 0x00007fff38dc63be __CFRunLoopDoTimer + 859
47 com.apple.CoreFoundation 0x00007fff38dc5e9e __CFRunLoopDoTimers + 317
48 com.apple.CoreFoundation 0x00007fff38daaab4 __CFRunLoopRun + 2156
49 com.apple.CoreFoundation 0x00007fff38da9bd3 CFRunLoopRunSpecific + 499
50 com.apple.HIToolbox 0x00007fff378ff65d RunCurrentEventLoopInMode + 292
51 com.apple.HIToolbox 0x00007fff378ff39d ReceiveNextEventCommon + 600
52 com.apple.HIToolbox 0x00007fff378ff127 _BlockUntilNextEventMatchingListInModeWithFilter + 64
53 com.apple.AppKit 0x00007fff35f6fba4 _DPSNextEvent + 990
54 com.apple.AppKit 0x00007fff35f6e380 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
55 com.adobe.Photoshop 0x000000010ef201b2 0x10c1f6000 + 47358386
56 com.apple.AppKit 0x00007fff35f6009e -[NSApplication run] + 658
57 com.adobe.Photoshop 0x000000010ef215b2 0x10c1f6000 + 47363506
58 com.adobe.Photoshop 0x000000010ef23da6 0x10c1f6000 + 47373734
59 com.adobe.Photoshop 0x000000010f01b04c 0x10c1f6000 + 48386124
60 com.adobe.Photoshop 0x00000001120dff3a

[kevin stohlmeyer]

HI @ashinorma when you send your report are you including your email? If so they can relate it to your Forum account to help.

[ashinorma]

Yeah I also added my mail address to the reports. I literally uninstall and deleted everything and reinstall. When I installed Photoshop (even literally one of the oldest versions) and it happened again. I have a job appointment on Saturday and I don't know what to say to them, I'm literally desperate now. It's keep saying "Your macOS version is not compatible with Photoshop 2022 and I'm literally using it more than a year. Like what happened all of sudden? And unless I upload a photo, nothing goes wrong. But when I try to do it, it's keep crashing. I don't know what to do anymore, I don't wanna update my macOS because I don't know if it would works well with my device.

[ashinorma]

I also tried to run Camera raw, but I realized it also crashing Photoshop. What's the problem now? Does this info help anything?