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Photoshop doesn't save on cloud

New Here ,
Nov 26, 2024 Nov 26, 2024

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Hello, 

I'm having a problem in saving my files on Adobe Cloud, through Adobe Photoshop. 

I've already tested in others softwares like Illustrator, and it's working fine and normal. 

But when it comes to Photoshop, it doesn't work at all. 

Does anyone have had a problem similar to this and knows how to correct it, please?

Bug Unresolved
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Windows

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5 Comments
Community Expert ,
Nov 26, 2024 Nov 26, 2024

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We need a bit more detail. Which version of Photoshop are you using and which platform is it running on? How much storage space do you have free in your Adobe Cloud?

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New Here ,
Nov 26, 2024 Nov 26, 2024

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I'm using 26.1 version on Windows 10. And I've only used 6,34 GB out of 100 GB from Adobe Cloud. 

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Community Expert ,
Nov 26, 2024 Nov 26, 2024

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@Giovana_Higa8280 

 

What do you have in Preferences > File Handling > Default File Location?

janee_0-1732637159035.png

Jane

 

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New Here ,
Nov 26, 2024 Nov 26, 2024

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Giovana_Higa8280_0-1732638082786.png

Giovana_Higa8280_1-1732638117032.png

 

Hi Jane, I saw that I don't have this option under File Extention, but where supposed to be the extend to adobe cloud, is to one drive cloud.

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Community Expert ,
Nov 26, 2024 Nov 26, 2024

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That's not where the Photoshop Cloud files are stored. That folder appears on OneDrive because your entire documents folder is on OneDrive.

 

In Photoshop, go to the Home screen and choose "Your Files." That's where you will see any cloud files.

AlanGilbertson_0-1732662900225.png

 

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