Photoshop forgets font favorites

[Bob at IndigoHealth]

Really annoying bug. I spend 10 minutes going through my list of fonts in Photoshop, clicking the star next to fonts I want to remember as "favorites". Many of these fonts are installed via fonts.adobe.com.

But Photoshop keeps turning off the "favorite" star for many (but not all) of my font selections. I think I've figured out the cause: If I start Photoshop shortly after logging in, before the Adobe Creative Cloud magic has had time to activate all my fonts, the fonts that are not yet activated don't exist yet (as far as Photoshop is concerned), and they lose their "favorite" star.

Once the star is turned off by this bug, it stays off until I go back into Photoshop (after the fonts have all been loaded) and turn the star back on again.

[Sameer K]

Hey, @Bob at IndigoHealth!

I've shared this with the team to review.

Thanks for the details!

Sameer K

[ktaki]

@Bob at IndigoHealth Thank you for the posting the issue.

You are correct by saying that "before the Adobe Creative Cloud magic has had time to activate all my fonts, the fonts that are not yet activated don't exist yet."

After adding fonts from Adobe Fonts using "More fonts" tab in Font Browser, you can use them in Photoshop immediately, but it sometimes takes time to complete background tasks for adding fonts for subsequent use. This process depends mostly on the server condition and cannot be controlled by Photoshop. The fonts added exist within the current Photoshop session. If you quit and restart Photoshop, there is no guarantee the the fonts are immediately available. They will be available eventually though.

When you assign favorites to the fonts you recently added, before quitting Photoshop, please make sure all the background tasks involved in adding fonts are completed. To do this, open Adobe Creative Cloud application, and click "f" icon near the top right corner of the application. It will show all the fonts added with which background tasks have been completed.

If you do not see the fonts you recently added, the background tasks to adding them have not been completed. It may take some time to complete all the tasks. You still can use the fonts in Photoshop, but assigning favorites will not be persisted over quitting and restarting Photoshop application. Keep Photoshop running till you see the fonts listed in Adobe Creative Cloud application.

[raf.]

Bonjour

depuis ce matin, malgré une réinitialisation du logiciel, une réinstallation et une tentative avec des versions ultérieures, quand je mets des polices en favoris dans photoshop, elle se réintialise à zéro à chaque redémarrage.... 

je ne sais pas trop pourquoi et c'est très ennuyeux, avez vous une solution ?

merci 

[Bob at IndigoHealth]

Hi @ktaki,

Everything you say (about making sure Photoshop is initialized before setting font favorites) is true, but that's not the problem I'm having. I set font favorites. They hang around for several weeks. Then some (but not all) of my font favorites get un-set. Once un-set, I need to find them and again set them as font favorites.

I haven't spent the 10 minutes it would take to verify my hypothesis, but assume this problem is caused when I open a document in Photoshop that uses fonts before the Adobe Creative Cloud environment has enabled all the fonts I've installed from the Adobe cloud.

From Photoshop's perspective, if a font is not (yet) available, that could be because the user uninstalled the font OR because the font just isn't yet available because CC is still getting its brains sorted out. Today, Photoshop assume the former. When a font isn't available, it assumes the user made the font go away, so it removes its "favorite" status. When the font becomes available some time later, it doesn't restore the "favorite" status.

Photoshop needs to understand that it may run before fonts have been made available by background processes. Those background processes need to supply a signal that Photoshop (and all the CC aps) can use to understand when background initialization has completed. Until that signal is present, all CC apps (including Photoshop) should refrain from assuming that missing assets are, in fact, gone.