photoshop freeze on different mac with m1 MacOs Monteray 12.5.1

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New Here ,
Sep 07, 2022 Sep 07, 2022

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The program randomly stops and it is not possible to click on any menu, button. It is also impossible to close the application and all that remains is to close it forcibly. The problem occurs randomly, whether or not there is an open file.

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macOS

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2 Comments
Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Hi @Luca22923982svce ,

 

Sorry to read you're having issues.

 

Try the suggestions here: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

 

Let us know how you go

mj

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Hi @Luca22923982svce sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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