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Photoshop freezes on start up

New Here ,
Jun 13, 2024 Jun 13, 2024

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Since about two weeks my Photoshop CC (CC Abonement Enterprise, Desktop, Win 11 Pro) does not start anymore. The start-up screen freezes at 'Speicher wird bemessen...' which should be 'storage/cache is measured...' (in English).
Updated to last update via CC Desktop - still PS does not start anymore... 

Have to shut it down via Task Manager.

What could be done?

Thx Juerge from germany

Bug Unresolved
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Windows

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correct answers 1 Correct answer

Community Expert , Jun 13, 2024 Jun 13, 2024

@Jürgen32659616da7j try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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@Jürgen32659616da7j try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Thank you Geg. Worked out fine. Got my PS running again ❤️

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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You're welcome

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