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Photoshop freezing at startup on Halide Bottlenecks

Community Beginner ,
Apr 27, 2020 Apr 27, 2020

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I am trying to open photoshop and the program is frozen on "Adding extension... Halide Bottlenecks" has this happened to anyone else and is there any way to fix this problem...I am working on a deadline and need Photoshop to open as soon as possible...

Thanks in advance for any suggestions.

 

Bug Unresolved Locked

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28 Comments
Community Expert ,
Feb 28, 2021 Feb 28, 2021

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They determined it was a corrupt Apple user account, and told me to call Apple. Apple said there is no such thing as a corrupt user account.

============

I don't know where Apple finds their so-called "Geniuses" but a corrupt computer user account is fairly common.  And it's not exclusive to Macs.  Windows users have to create new user profiles, too. 

How to fix corrupt user accounts in macOS

Set up users, guests, and groups on Mac

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
May 09, 2021 May 09, 2021

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New Here ,
Feb 23, 2023 Feb 23, 2023

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delete Adobe Preferences folder in (/user/Library/), and done!

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