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27

Photoshop Generative Fill Error - We've encountered an issue and can't complete your request...

Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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When I use the generative fill to add detail to an image I get the error "We've encountered an issue and can't complete your request at this time.  Thank you for your patience. Please try again later. "

 

The error has persisted since last week.  I have tried severals to use it.  I have updated and reverted to old versions trying to fix this problem to no avail. As of right it now it causing a work stoppage.

 

Thanks,

 

Lisa Noble

 

 

 

Bug Unresolved Locked
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correct answers 1 Correct answer

Community Expert , Feb 04, 2025 Feb 04, 2025

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same here, but when i use on my other laptop, it work, but in my PC not working, dunno why, but in my pc it have a newer version than my laptop

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New Here ,
Feb 04, 2025 Feb 04, 2025

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The same here .....

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Looking at how this thread is suddenly very busy I think this is likely an internal error at Adobe. Fingers crossed for a fix soon!

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same issue here, however, the 'Remove' brush still works with AI. If you are looking to remove something real quick - that could be a short term solution. 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Adobe could write some kind of message regarding this problem....

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same here, for the past few hours this error occurs:

asowinskaMSHP_0-1738671177879.pngexpand image
anyone?

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same ishu

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same here 

Tried in beta didnt work as well =(

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same issue here. LR generative fill seems messy too. Using Mac Mini M4

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New Here ,
Feb 04, 2025 Feb 04, 2025

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i think photoshop have an major issue right now, you can check here

https://status.adobe.com/

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same problem here, located in Europe.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same here.. 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Hey guys, same problem for me all day suddenly. Only fix that worked for me is installing the oldest Ps version (25.0 for me) and it seems to run just fine. 

Hope this helps someone.

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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hi, can you please tell me how to roll back to an earlier version? many
thanks

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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The issue seems to be acknowledged and being worked on.

https://status.adobe.com/products/503493/202502040006

 

adb.pngexpand image

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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In the creative cloud desktop app bro, go to apps - Ps - click the bottom left 3 dots and select "other versions"

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Go to creative cloud app .chose the apps tab -in your last photoshop version gonna have 3 dashes at the bottom. Click this 3 daches and chose "other versions"  Chose 25.0 install

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New Here ,
Feb 04, 2025 Feb 04, 2025

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We've encountered an issue and can't complete your request at this time. Please try again later.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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its working with me just go to the old version and 25.0 i try on it and its working 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same problem also. Glad I'm not the only one

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same issues

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Problem in 1hours, how to time solution 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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solve 
go to one step old version or solve 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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IURII28348962s7rg_0-1738673491774.pngexpand image

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Roll back... what to do first? Uninstall the latest first or install older version?

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