• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
27

Photoshop Generative Fill Error - We've encountered an issue and can't complete your request...

Community Beginner ,
Aug 28, 2024 Aug 28, 2024

Copy link to clipboard

Copied

When I use the generative fill to add detail to an image I get the error "We've encountered an issue and can't complete your request at this time.  Thank you for your patience. Please try again later. "

 

The error has persisted since last week.  I have tried severals to use it.  I have updated and reverted to old versions trying to fix this problem to no avail. As of right it now it causing a work stoppage.

 

Thanks,

 

Lisa Noble

 

 

 

Bug Unresolved Locked
TOPICS
macOS

Views

11.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 04, 2025 Feb 04, 2025

Votes

Translate

Translate
59 Comments
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

What fixed it for me was downgrading to the previous major version.
So I was using 2.6 and downgraded to the latest 2.5 version.

 

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Thanks @Tibi34642248qz9z !, it solve the problem, you just need to downgrade the ver. to 25.0 , let's hope the issue will be fixed for the major issue right now for the latest ver.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

thank you

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same problem. It's not working

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same problem too. I downgraded to the 25.0 version and for now it worked

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

2/04/2024 there is a noted issue on the server. Check status.adobe.com for updates.

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

The same problem, I tried both Windows and MacOS. So it's 100% an Adobe server issue. 

 

It's a shame, because the subscription is valid, but the services are not provided, and I can imagine how much the company can be sued for if it is not resolved quickly

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same issue. Worked for me like once in 30 times I'm trying to generate. Frustrating..

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

LATEST

2/04/2024 - please go to https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-202502040006-photoshop-generative-fill-and...

 

for current updates regarding server issues.

Votes

Translate

Translate

Report

Report