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Photoshop hanging when open illustration file

Contributor ,
Feb 24, 2025 Feb 24, 2025

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PS 26.4.0 When I try to open an Illustrator file containg multiple artboards, with each artboard containing high resolution placed/linked images, Photoshop comes to an almost complete standstill, tabbing between the fields (width, height etc) takes minutes for each tab. I do not recall this ever being a problem on previous PS versions. 

Bug Unresolved
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macOS

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5 Comments
Community Expert ,
Feb 24, 2025 Feb 24, 2025

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Can you use your Creative Cloud Libraries to transfer the images? Maybe it's the linked images - have you tried embedding them? How large are they?

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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Contributor ,
Feb 24, 2025 Feb 24, 2025

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I have tried emedding the images, but the final approved file format needs to be in pdf format, embedding massively increases the size of the pdf. I have just checked the linked images file sizes, there were three images, two were not particularly big, 5Mb and 7Mb, the third was large 50Mb. I have downsampled the large image which has fixed the problem but I'm still disapointed in Photoshops inability to view the file. I would be ok waiting for the file to open, but to not be able to tab around the values feels like a software problem. I'm working on resonable powered and fairly new Apple M2.

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Adobe Employee ,
Feb 25, 2025 Feb 25, 2025

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Thanks for reporting this @roberts33286217 .

Are you able to share any of these files with us to test with?

 

Regards,

PG

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Contributor ,
12 hours ago 12 hours ago

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Yeah sure, the files are big, how do you want me to share the files with you?

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Adobe Employee ,
3 hours ago 3 hours ago

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@roberts33286217 Do you have any file share service like Google drive or anything else?

You also mentioned some were ~5 or 7 megs, perhaps attaching those might work here in the forums?

 

Regards,

PG

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