P: Installer failing on macOS 10.15 Catalina

[FeedbackCommunityMember]

i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina

[FeedbackCommunityMember]

Amazing!! Worked for me, too, for Lightroom/Creative Cloud! Been trying everything for 2 days! Thank you, Matthieu!
You should put this solution into the other programs where "Adobe installer failing" comes up.

[FeedbackCommunityMember]

Same here 20.05%

[FeedbackCommunityMember]

I got the same error...

[FeedbackCommunityMember]

Thank you, it worked perfectly ! I just put (temporarily?) the Adobe files from the utilities library to the trash bin, and the installation went well !

[enginedigitalny]

Tired this but cant get the cleaner tool to run.

“Adobe Creative Cloud Cleaner Tool.app” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

Anyone else get this issue?

[enginedigitalny]

Tired this but cant get the cleaner tool to run.

“Adobe Creative Cloud Cleaner Tool.app” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

Anyone else get this issue?

[FeedbackCommunityMember]

I can't get past 4.8%

[FeedbackCommunityMember]

Yes. I am getting the same.  Followed all steps.  Did you find a solution? 

[FeedbackCommunityMember]

@matthieu thanks man

[FeedbackCommunityMember]

I've used Photoshop CS2 on my Mac for years but I recently had to upgrade to Catalina, and CS2 isn't 64-bit so it doesn't work any more.

So I purchased the Lightroom/Photoshop subscription, and that doesn't seem to work either -- trying to run the installer from the DMG I get:

“Lightroom Installer” can’t be opened because Apple cannot check it for malicious software.

I realize Catalina is still in beta, so the answer might be "wait for Apple/Adobe to fix things" but I'm hoping someone has suggestions.

EDIT: I can get past that by holding down control while clicking "Open" on the DMG, but I immediately get the error on a second installer that the first evidently spawns. Then the LR installer gets to 13% or 14% and just hangs.

[FeedbackCommunityMember]

Hi all
​
​I am a quality engineer from Adobe, working for Creative Cloud desktop application. We are sorry to hear about your problem with the app installation and would like to investigate the issue further.​

If you are still facing this issue, kindly share the logs from your machine using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html . It will create a Log Collector folder having zipped logs on your desktop. ​
​You can upload these files to any file sharing client such as CC file Sync, dropbox etc. and send us the public URL (at pahlawat@adobe.com, bhatnaga@adobe.com or vitalwar@adobe.com).

[FeedbackCommunityMember]

thank you a kind man. It's working thing!

But be carefull!
If you will choose all options to clean, this will drops all of your mac settings.
I still trying to repair my settings %))

[pannita]

OMG!!! tyty worked perfectly, I have the Catalina 10.15.1 I did the cleaning following your link https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ... . Worked perfeclty now I can open PS2020 and even save in .jpg thing that I can't before when I installed the Catalina \o/

[FeedbackCommunityMember]

The issue was fixed with the latest Mac OS update. Issue could be closed.

[FeedbackCommunityMember]

I started cleaning, but the error remained. Therefore, I fixed everything as follows:

1. I downloaded Creative Cloud Installer on the Adobe website:

https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/wam/download?sapCode=KCCC&...

2. Installed Creative Cloud and rebooted the MacBook.

3. Next, I went to "Applications" and selected Uninstall Adobe Creative Cloud as written here: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...

4. After that, I run the Adobe Creative Cloud Cleaner Tool. But be carefull! If you will choose all options to clean, this will drops all of your mac settings. The user "Евгений Корчагин" wrote about this above and he is right, the same thing happened to me.

5. After cleaning, restart the MacBook and install Adobe Photoshop.

[FeedbackCommunityMember]

I started cleaning, but the error remained. Therefore, I fixed everything as follows:

1. I downloaded Creative Cloud Installer on the Adobe website:

https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/wam/download?sapCode=KCCC&...

2. Installed Creative Cloud and rebooted the MacBook.

3. Next, I went to "Applications" and selected Uninstall Adobe Creative Cloud as written here: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...

4. After that, I run the Adobe Creative Cloud Cleaner Tool. But be carefull! If you will choose all options to clean, this will drops all of your mac settings. The user "Евгений Корчагин" wrote about this above and he is right, the same thing happened to me.

5. After cleaning, restart the MacBook and install Adobe Photoshop.

[FeedbackCommunityMember]

This worked for me. Cleaning up the old versions seemed to do the trick

[FeedbackCommunityMember]

i have installed Catalina 10.15.1 on my Mac. This stopped Photoshop CS 6 from working. I have repurchased the £9.98 month subscription for Lightroom and Photoshop, but cannot get it to download beyond 9.8% and it then stalls or freezes.

[pannita]

• I have the Catalina 10.15.1 I did the cleaning following these link https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ... . Worked perfeclty now I can open PS2020 and even save in .jpg thing that I can't before when I installed the Catalina \o/
  

[FeedbackCommunityMember]

This solution worked for me!!! FINALLY! I tried just about EVERYTHING else on this thread before and nothing worked. 

[FeedbackCommunityMember]

This may sound stupid but its real!
I had to repurchase Photoshop after upgrading to Catalina.
I could not convert Raw to jpg. I also tried Batch and this seemed to work but I could then not open the resulting image file. I finally traced the issue to the fact that it seems Catalina was by default trying to open the jpg in Preview not Photoshop. Once changed it works fine.

[FeedbackCommunityMember]

Thanks for this solution. !!!! I've asked Adobe help and they didn't mention this solution

[FeedbackCommunityMember]

same here!

[FeedbackCommunityMember]

HOW TO FIX THIS ISSUE

1. Remove all Adobe files from your macbook
2. Download install and run Adobe Cleaner Tool
3. Reboot macbook
4. Check this file  /etc/hosts  and remove blocked ip's
5. Open Terminal and run this command  sudo dscacheutil -flushcache
6. Reboot macbook
7. Show package contents on Photoshop installer content/MacOS/Install
8. Run Installer from terminal

Done!

[FeedbackCommunityMember]

Thank you!!! Catalina 10.15.2 here, and after having run the Adobe Cleaner Tool, my Photoshop Installer FINALLY opened and run the installation. You're legend!