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Photoshop: Installer failing on macOS 10.15 Catalina

13 Votes
Engaged ,
Oct 11, 2019 Oct 11, 2019

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i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina
Bug Unresolved
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Desktop

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correct answers 1 Correct answer

Engaged , Nov 20, 2019 Nov 20, 2019
Hi all ​ ​I am a quality engineer from Adobe, working for Creative Cloud desktop application. We are sorry to hear about your problem with the app installation and would like to investigate the issue further.​ If you are still facing this issue, kindly share the logs from your machine using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html . It will create a Log Collector folder having zipped logs on your desktop. ​ ​You can upload these files to any file sharing client such as CC...

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56 Comments
Engaged ,
Oct 12, 2019 Oct 12, 2019

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Same here. Installer freezes at 5.2%, every time, after several reboots.

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Engaged ,
Oct 12, 2019 Oct 12, 2019

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Same thing in Acrobat Pro DC


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New Here ,
Oct 13, 2019 Oct 13, 2019

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Same here.  Stuck at 5.2%.  Anyone had any success getting around this?

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Are you guys installing through the CC desktop application from this page? https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

Or from this page? https://www.adobe.com/creativecloud/catalog/desktop.html?promoid=PTYTQ77P&mv=other
Senior Product Manager - Customer Advocacy - Digital Imaging

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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I was using the latter. I just tried the former, and it also failed, with Error Code: 1, which has the helpful description of "Core components failed to install/update – Download the latest version of the installer and try again."

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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Same error here, stuck at 5.2% for Photoshop, 9.2% for Acrobat DC, and same thing for Lightroom, Illustrator, InDesign ... 

If I download from the Direct Downloads page i get the same error code 1 (which basically says to get the latest version of sofware ... well ok, give it to me then ...)

I read that Photoshop version 20.0.6 was Catalina compatible, but it seems that version proposed on Photoshop installer / DD is 20.0.1 ...?

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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The version of Photoshop CC the Direct Download page gives at the moment is 20.0.1.41.

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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Yes Erik, and i think it's why we're stuck with the DD side ... this page clearly says compatible version is from 20.0.6 https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Now, the installer version number, we don't know ...?

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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I think i found a solution ..!

I downloaded the Adobe Cleaner Tool you can find here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
And after a complete clean up of my previous softwares/files/directories through this tool, the Photoshop installer finally works !! 
I didn't try the other softwares yet but i'm quite optimistic ..

Anyway Adobe team should also update all the versions on the direct download page !

Hope it will help you all !

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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Hooray!! Thank you, Matthieu! This worked for me.

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New Here ,
Oct 15, 2019 Oct 15, 2019

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Perfect!  That worked for me as well.

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Adobe Employee ,
Oct 15, 2019 Oct 15, 2019

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OK. Thanks for confirming and also (semi) good to know that you can work around it with the Cleaner Tool.

If you have a moment, it would help the installer team track down the problem if you submit your logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Let me know if you're able to, and I will pass your info to them. Thanks!
Senior Product Manager - Customer Advocacy - Digital Imaging

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Engaged ,
Oct 15, 2019 Oct 15, 2019

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Been stuck at 5.2% for the longest time so thank you for this solution!!

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Engaged ,
Oct 16, 2019 Oct 16, 2019

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This worked for me too! Thank you so much for posting this... This should be something that Adobe posts on anything related to Catalina issues.

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Engaged ,
Oct 17, 2019 Oct 17, 2019

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YESSSSSSSSSSS! Thank you! I've been trying for hours to figure it out. You rule

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Engaged ,
Oct 18, 2019 Oct 18, 2019

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Trying to install PS CC on Catalina. It gets hung up at various percentages. Got as high as 72% but usually hangs up around 31%. I've App Zapped all old versions of Adobe CS, used CC Cleaner, uninstalled CC app, etc... still getting  the "error code c 151". 

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Engaged ,
Oct 22, 2019 Oct 22, 2019

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The same thing is happening to me. Please let me know if you got it to work 

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Engaged ,
Oct 22, 2019 Oct 22, 2019

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Thankyou!!

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Adobe Community Professional ,
Oct 22, 2019 Oct 22, 2019

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As a data point, I installed Catalina last night on a newly formatted external SSD and then used the CC app to install individual programs. The biggest problem was finding the CC app download, otherwise it worked perfectly.

The only other Adobe-related issue was bad security settings on Microsoft VSCode, which is Adobe's anointed replacement for the ExtendScript Toolkit.

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Engaged ,
Oct 22, 2019 Oct 22, 2019

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Here's what worked for me re: "Error code c151-Unable to create the symbolic link."

Apparently there's a hangup with ColorSync. I went to Library/ColorSync/Profiles and renamed the "Recommended" folder. I renamed it "Recommended_NOT" You can also delete it. When you go to reinstall PS CC it will create a new one, and should install without incident. Hope this works for you. 

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Engaged ,
Oct 22, 2019 Oct 22, 2019

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Same here, 5.2%, trying the "safe mode" recommendation next

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Engaged ,
Oct 26, 2019 Oct 26, 2019

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LEGEND!!!! Been looking for a solution for this for ages. Easier options - just delete all Adobe files in the utilities library. Solved the problem straight away.

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Engaged ,
Oct 27, 2019 Oct 27, 2019

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LEGEND

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Engaged ,
Oct 28, 2019 Oct 28, 2019

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THANKS A LOT DUDE! seriously, I've been cleaning all the little file of adobe for a while, until I found your tip! 

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Engaged ,
Oct 28, 2019 Oct 28, 2019

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Splendid. It worked for me as-well.. Thank you.

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