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Photoshop keeps crashing when exporting as any file type.

New Here ,
Mar 13, 2023 Mar 13, 2023

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I have a large file that I have tried exporting as pdf, png, or jpg. All crash photoshop. I have tried uninstalling, reinstalling, and restarting my computer. If I separate the layers into new photoshop files, I can save it. When all together, I cannot.

 

I have double-checked that I have more than enough space on my computer to save this file, but it still just crashes.

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Just to follow up, I can save my photoshop file, I can also make a copy of the file as well. I just can't save it as anything other than a .psb

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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Hi @defaultiribicnmogg6 how large is the file (storage size wise)?

Have you gone into Preferences/File Handling check "Use Legacy Save As"?

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hi @defaultiribicnmogg6 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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