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Photoshop thinks my laptop is a new device everyday, forces "deactivate a device."

New Here ,
Jan 20, 2025 Jan 20, 2025

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About three days ago, I ran Photoshop and it said I was on a new device, and that I was already on logged in on two devices and needed to log out of one.  The requester listed the IDs of my current laptop and an older one.  I cloccked the option to log out of the older laptop I have not actually used for quite some time.  However, the next morning, the first time I tried to open PS I again got the same message, and this time it listed the same system ID twice, the one I am currently using, citing one as first activated two days ago, and one as first activated yesterday.  So, something has changed so that every morning even though it wakes up on a device with the same ID, it thinks it is on a new device.  This seems to be a bug in understanding that it is not on a new device the first time it is run each day, because I can open and close it the rest of that day with no problem.  Is this a new bug from an update?

Bug Unresolved
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correct answers 2 Correct answers

Community Expert , Jan 20, 2025 Jan 20, 2025

There's been a few of these recently - apparently there's been a glitch in the licensing, like a server outage or something.

 

What you do is log out of the machine listed as the one you're actually sitting at. Then sign in normally. This should return everything to normal. If it happens again, do it again.

 

I've seen this once, maybe a year or two ago. Never happened since.

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Community Expert , Jan 20, 2025 Jan 20, 2025

If you're logged in as an Administrator or an user with Admin rights during you activate your Photoshop installation?

 

Please try to reset the CC app by following the steps below:

  1. Bring the CC app in the foreground
  2. Press:
  • Win: Ctrl + Alt + R
  • Mac: Cmd + Opt + R

If this fails the next step is to try a repair of the CC client. See here:

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

If this also doesn't help the next step is to uninstall/reinstall per linked d

...

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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If you're logged in as an Administrator or an user with Admin rights during you activate your Photoshop installation?

 

Please try to reset the CC app by following the steps below:

  1. Bring the CC app in the foreground
  2. Press:
  • Win: Ctrl + Alt + R
  • Mac: Cmd + Opt + R

If this fails the next step is to try a repair of the CC client. See here:

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

If this also doesn't help the next step is to uninstall/reinstall per linked document above.

 

Please see also here and check the described steps: How to resolve connection errors with Creative Suite applications

 

What has been changed om your system before the error occur?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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There's been a few of these recently - apparently there's been a glitch in the licensing, like a server outage or something.

 

What you do is log out of the machine listed as the one you're actually sitting at. Then sign in normally. This should return everything to normal. If it happens again, do it again.

 

I've seen this once, maybe a year or two ago. Never happened since.

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New Here ,
Jan 21, 2025 Jan 21, 2025

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I'll keep these in mind - I used the tactic of logging out the machine I was on, each time, then today the issue did not recur.

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