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Photoshop v24. Neural filters on working

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Is there a fault on the latest Photoshop (version 24) in the 'Neural Filters'. Most of the ones I to try to use, show a message at the top saying that it has been temporarily disabled due to a fault. Is this a Photoshop fault or a fault of mine?

Bug Unresolved
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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Please try to reset the preferences of Photoshop using the steps described here: 

Preferences in Photoshop (adobe.com) 

Please backup your settings before resetting the preferences. You can check: 

Preferences in Photoshop (adobe.com) 

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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 Hola!!   Y puedes abrir fotos/archivos??  Porque yo acabo de actualizarlo , y no puedo abrir  ninguna foto..... 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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@Lacanilladigital You should create your own thread for a separate issue - and provide more details.

Two quick things to try: 

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

If restoring prefs doesn't help, try this: Go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Try this:

Download the filter models again
1. Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:

 

  • Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
    PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData
  • Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
    PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 20, 2022 Oct 20, 2022

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This fix worked for me. Thank you sir.  PS v24.1.0.1929

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Explorer ,
Oct 21, 2022 Oct 21, 2022

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Thanks for the tip there Jeffrey, I also am struggling to get the Neural Filter/Photo Restoration to work properly. I downloaded the "new" version after updating to V24.

The filter worked once, and worked very well, since then I cannot seem to get it to update past the Beta version again. 

I followed your suggestion to delete the Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData folder.

(My 22 and 23 folders were empty, I deleted the 24 instead).

After doing that, restarting and downloading the neural filters agin I still only have the Beta version. 

Any further tips would be much appreciated.

 

 

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