Photoshop video files won't open

[Frederick29967907vsv4]

Hi Adobe. I'm facing an issue opening video files in the latest version of Photoshop. I was able to import files as of yesterday. I have looked through the forum with all previous issues and tried all the solutions I could find, yet I still get the same error:

"Could not place “FileName” because the video file could not be opened." 

I'm using the newest Mac M2 Chip with the latest OS update. 

[CoryShubert]

Hi @Frederick29967907vsv4 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.