PIXEL CRASH

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New Here ,
Sep 08, 2022 Sep 08, 2022

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0CE1C89B-6521-4FF2-AFEC-4DD4A4D8E2E0.jpeg

Why does this happen? This pixel glitch happens randomly and once this happens the whole project is screwed. Every layer gets bugged and I can't even restore it to original when this happens. 

Bug Unresolved
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macOS

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2 Comments
Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi there, 

 

Thanks for reaching out. Which version of Photoshop and macOS are you using? Does this happen with particular file types? 

Since when did you notice this issue? 

Go to Photoshop's Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop. Does this work?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

 

Thanks! 

Ranjisha

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Hi @defaultpfozyzwtzsxg so sorry to hear this. Would it be possible to share this file with the team to look at? You can send it to shubert@adobe.com

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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