Problem with move tool

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New Here ,
Sep 19, 2022 Sep 19, 2022

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I can't get moving layers or groups from a psd to another one.

 

 

 

 

Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível usar a ferramenta mover devido a erro no programa.
Stack:
Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
0 address: 0x00007FF63BDFC0C2 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF63A0EC8F4 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF63A0EBF19 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF63A0EDD9A base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF638B5171E base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF63A0EDDF9 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF63A0ECB60 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6385CD615 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF6385C02B7 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6391ABA8D base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6393B7F3A base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6393B7546 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF6393B5B95 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
13 address: 0x00007FF638FDA8E6 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
14 address: 0x00007FF638FDC943 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
15 address: 0x00007FF6382C63E4 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
16 address: 0x00007FF6382C4757 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
17 address: 0x00007FF6380FFDBD base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF638116A02 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF637E0EC4F base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
20 address: 0x00007FF637E109E7 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
21 address: 0x00007FF637E0D2B1 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
22 address: 0x00007FF637E0E3A2 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
23 address: 0x00007FF63A12FA0A base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
24 address: 0x00007FF63A1106B9 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
25 address: 0x00007FF63810D85B base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
26 address: 0x00007FF6380FDA84 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
27 address: 0x00007FF637E5A778 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
28 address: 0x00007FF638E095DE base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
29 address: 0x00007FF637E5A778 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
30 address: 0x00007FF6381258C2 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
31 address: 0x00007FF63A139C69 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
32 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
33 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
34 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
35 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
36 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
37 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
38 address: 0x00007FF63A139BB8 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
39 address: 0x00007FF639065531 base: 0x00007FF637560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

 

Bug Unresolved
TOPICS
Windows

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1 Comment
Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Hi @Victor26197184m6k4 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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