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PS 26.1.0 crashes when trying to print.

New Here ,
Dec 17, 2024 Dec 17, 2024

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I have tried different file types.

I have reset preferences.

Windows 11 v 2H2

AMD Ryzen 5 3400G with Radeon Vega Graphics

Bug Unresolved
TOPICS
Windows

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11 Comments
Adobe Employee ,
Dec 18, 2024 Dec 18, 2024

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Hi, we're sorry about the trouble with Photoshop crashing while trying to print! 

Please try reinstalling the drivers for your printer directly from the manufacturer's website. Also, update Photoshop to the latest version (26.2).

If you continue to experience the same behavior, try pressing and holding the Spacebar on your keyboard when you click on Print. 

 

Let us know how it goes! 
Thanks,
Nikunj

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New Here ,
Dec 26, 2024 Dec 26, 2024

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No joy. I even installed a new printer. FYI, other apps print just fine.

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Community Expert ,
Dec 27, 2024 Dec 27, 2024

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I realize this is not the answer to your problem, but if you are in a pinch while waiting for the answer, have you tried saving your Photoshop file as a pdf and printing it from Acrobat? It might help you to print while waiting f--especially if you are able to print from other programs. 

Let us know if this works?

Michelle

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Community Expert ,
Dec 27, 2024 Dec 27, 2024

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Does Photoshop crash as soon as you press Print?

 

Or does it crash when you have applied the various print dialog settings and press OK/Print?

 

Have you tried updating or reinstalling the printer driver?

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New Here ,
Dec 28, 2024 Dec 28, 2024

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Crashes as soon as I pess print.

Printer drivers (Epson XP-970) updated.

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New Here ,
Dec 28, 2024 Dec 28, 2024

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It works, but output is low quality (very dark). I can't figure out how to adjust sine I rarely use Acrobat for photos. William H. Brown

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Community Expert ,
Dec 28, 2024 Dec 28, 2024

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I am glad to hear that you can print. We can adjust the settings in Photoshop when you create the pdf to give you better color and better quality. Here are the settings I use if I am saving out a pdf from Photoshop.

 

When you choose Save As PDF from the Photoshop Save As Menu, in the General Panel, at the top, choose PDF/X-1a:2001. You can actually try the many different presets to see if one works better than the one I am showing you here. You might try High Quality (if you did not use that one before.)

 

Screen Shot 2024-12-28 at 11.09.15 AM.pngexpand image

 

Then Click on Output: I usually choose Sheetfed Coated because it is the closest to what I am going to print on. If you see an option foryour Printer, you might also be able to choose that. I realize this is not solving your original problem, but I hope it will be a good work around for you.

 

Screen Shot 2024-12-28 at 11.03.32 AM.pngexpand image

Once you try these options, let us know if the output is a higher quality and if the color is any better, or if you have any quesitons.

Michelle

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New Here ,
Dec 31, 2024 Dec 31, 2024

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Thank you for your help. However, I was really hoping someone would find a solution to my problem. Although your idea works, it is certainly cumbersome. William H. Brown

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Community Expert ,
Dec 31, 2024 Dec 31, 2024

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quote

Crashes as soon as I pess print.

Printer drivers (Epson XP-970) updated.


By browwi


What happens when you print a brand new document, that has not been previously printed or saved?

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New Here ,
Jan 01, 2025 Jan 01, 2025

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Most peculiar!! It printed the "virgin" document just fine. In addition, when I printed the old document that I was having trouble with, that worked just fine! Image was very dark, though. I need to adjust my printer settings, I guess. Thank you. If you have any idea why this worked, please let me know. William H. Brown

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Community Expert ,
Jan 01, 2025 Jan 01, 2025

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LATEST

 


browwi wrote:

Most peculiar!! It printed the "virgin" document just fine. In addition, when I printed the old document that I was having trouble with, that worked just fine!



I was thinking that there might be some print metadata in the original file that was conflicting, which holding down the spacebar while selecting print should have cleared.

 

If the original doc still had issues printing, I was going to suggest:

 

1) Image > Duplicate 

 

or

 

2) Select all layers, then Layer > Duplicate Layers: New Document

 

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