PSD file opening a black screen - 1 layer only.

[neeriw]

Hi! So last night I was working, then I closed my Photoshop (even created a backup psd file). Then today when I try to open both files, it only shows up a black screen with a single layer. 

The files still have the same mb, so there's a way to recover it?

Please help.

Below are 2 examples of what happened. Also, there's no way to recover from local temp files, because the PC was shut down.

[kevin stohlmeyer]

Hi @neeriw Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.

[neeriw]

Still not working 😕

[PECourtejoie]

Holà. What it the size, in pixels, of the document? What was in it, smart objects? Did you try to open a flattened copy, by holding Ctrl+shift+Alt as you open the file?

[kevin stohlmeyer]

Hi @neeriw Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

[neeriw]

4000x5000px - 72ppi - There was smart objects and regular layers

[neeriw]

It's in portuguese, let me know if you need it in english

Versão Adobe Photoshop: 24.3.0 20230316.r.376 37b4b38 x64
Número de lançamentos: 1
Sistema Operacional: Windows 10 64-bits
Versão: 10 10.0.19044.2728
Arquitetura do sistema: AMD Família CPU:15, Modelo:1, Etapa:0 cp, MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1 e SSE4.2, AVX, AVX2, HyperThreading
Contagem de processadores físicos: 6
Contagem de processadores lógicos: 12
Velocidade do processador: 3593 MHz
Memória interna: 16308 MB
Memória livre: 10443 MB
Memória disponível para Photoshop: 12023 MB
Memória usada pelo Photoshop: 70 %
Manipulador de falhas: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.4.0.12
- Min Core Sync Required: 4.3.66.28
Cliente de edição ao vivo versão SDK: 4.0.0
Versão do auxiliar de credenciais de conteúdo: 0.5.3
Tela de lona: Ativado.
Camadas do alias: Desativado.
Highbeam: Ativado.
Tamanho de ladrilhos de cache: 1028K
Níveis do cache de imagem: 4
Visualização da fonte: Média
Versão HarfBuzz: HarfBuzz não iniciado
TextEngine: mecanismo de texto unificado
======= GPU
API nativo estável: Verdadeiro
API OpenGL estável: Verdadeiro
API OpenCL estável: Verdadeiro
Renderizador D3D3D12Warp: Falso
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1050 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,212 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Vídeo: 1
Limites do monitor: parte superior= 0, esquerda= 0, parte inferior= 1080, direita= 1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=2093154 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64

[483 ms]
Start sniffer 2023-04-11 12:55:53
# Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=2093154 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64

{54 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 Ti index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,212 MB
VRAM: 4,212 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,550 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-12-05 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.2756
Supports UMA: UNSUPPORTED
D3D-ID: 7298
End platform native
{201 ms}

{201 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,212 MB
VRAM: 4,212 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,550 MB
API version: 2.1 (2.1.2 NVIDIA 527.56)
Device version: 2.1 (2.1.2 NVIDIA 527.56)
Vendor name: NVIDIA
Driver date: 2022-12-05 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.2756
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{259 ms}

{259 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 97 GB / s
Compute score: 835.302
Device name string: NVIDIA GeForce GTX 1050 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{404 ms}

Exit code kExitNormal
End sniffer 2023-04-11 12:55:53
[kStatusNormal, kExitNormal]

[483 ms]
Finish RunAllAPIs

[25124 ms]
Start GetSnifferResult

[25124 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
Tipo de licença: Assinatura
Número de série: 90970426950030634861
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Pasta do aplicativo: C:\Program Files\Adobe\Adobe Photoshop 2023\
Demarcador de arquivo temporário: C:\Users\TIAGOP~1\AppData\Local\Temp\
O rascunho do Photoshop tem E/S assíncrona ativado
Volume de trabalho(s):
Inicialização, 237,9G, 70,9G livre
Pasta de plug-ins necessários: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Pasta de plug-ins principais: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Componentes instalados:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.5.2-1-11944b3
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.3
PSViews.dll Adobe Photoshop 2023 24.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
wu3d.dll U3D Writer 9.3.0.113
Plataforma de extensibilidade unificada uxp-6.5.2-1-11944b3
UPIC 2.6.0

Plug-ins necessários:

Afresco 24.3 - do arquivo “Filter Gallery.8bf”
Aquarela 24.3 - do arquivo “Filter Gallery.8bf”
Arestas Acentuadas 24.3 - do arquivo “Filter Gallery.8bf”
Arestas Brilhantes 24.3 - do arquivo “Filter Gallery.8bf”
Arestas Posterizadas 24.3 - do arquivo “Filter Gallery.8bf”
Arestas Rasgadas 24.3 - do arquivo “Filter Gallery.8bf”
Assimetria 24.3 - do arquivo “statistics.8ba”
Baixo-Relevo 24.3 - do arquivo “Filter Gallery.8bf”
Bastão de Borrar 24.3 - do arquivo “Filter Gallery.8bf”
Bico de Pena 24.3 - do arquivo “Filter Gallery.8bf”
BMP 24.3 - do arquivo “Standard MultiPlugin.8bf”
Bordado 24.3 - do arquivo “Filter Gallery.8bf”
Brilho Difuso 24.3 - do arquivo “Filter Gallery.8bf”
Camera Raw 15.2 - do arquivo “Camera Raw.8bi”
Carvão 24.3 - do arquivo “Filter Gallery.8bf”
Centro da Medida 24.3 - do arquivo “MeasurementCore.8me”
Cineon 24.3 - do arquivo “Cineon.8bi”
Cisalhamento 24.3 - do arquivo “Standard MultiPlugin.8bf”
Coordenadas Polares 24.3 - do arquivo “Standard MultiPlugin.8bf”
Cores NTSC 24.3 - do arquivo “NTSC Colors.8bf”
Correção de Lente 24.3 - do arquivo “Lens Correction.8bf”
Cortar e corrigir fotos 24.3 - do arquivo “CropPhotosAuto.8li”
Craquelé 24.3 - do arquivo “Filter Gallery.8bf”
Crayon Conté 24.3 - do arquivo “Filter Gallery.8bf”
Cristalizar 24.3 - do arquivo “Standard MultiPlugin.8bf”
Cromo 24.3 - do arquivo “Filter Gallery.8bf”
Curtose 24.3 - do arquivo “statistics.8ba”
Demarcadores para o Illustrator 24.3 - do arquivo “Standard MultiPlugin.8bf”
Desentrelaçamento 24.3 - do arquivo “Standard MultiPlugin.8bf”
Desfoque de Lente 24.3 - do arquivo “Lens Blur.8bf”
Desfoque Inteligente 24.3 - do arquivo “Standard MultiPlugin.8bf”
Desfoque Radial 24.3 - do arquivo “Standard MultiPlugin.8bf”
Desvio Padrão 24.3 - do arquivo “statistics.8ba”
Dicom 24.3 - do arquivo “Dicom.8bi”
Dissolver 24.3 - do arquivo “Liquify.8bf”
Entropia 24.3 - do arquivo “statistics.8ba”
Esferização 24.3 - do arquivo “Standard MultiPlugin.8bf”
Espátula 24.3 - do arquivo “Filter Gallery.8bf”
Esponja 24.3 - do arquivo “Filter Gallery.8bf”
Estampa 24.3 - do arquivo “Filter Gallery.8bf”
Exportar as tabelas de pesquisa de cores 24.3 - do arquivo “Export3DLUT.8be”
Extrusão 24.3 - do arquivo “Standard MultiPlugin.8bf”
Fibras 24.3 - do arquivo “Standard MultiPlugin.8bf”
Filtro Camera Raw 15.2 - do arquivo “Camera Raw.8bi”
Filtro Cortar e Corrigir Fotos 24.3 - do arquivo “Standard MultiPlugin.8bf”
Filtro do Pacote de Figuras 24.3 - do arquivo “ChannelPort.8bf”
Formato IFF 24.3 - do arquivo “Standard MultiPlugin.8bf”
Foto Granulada 24.3 - do arquivo “Filter Gallery.8bf”
Fotocópia 24.3 - do arquivo “Filter Gallery.8bf”
Galeria de filtros 24.3 - do arquivo “Filter Gallery.8bf”
Gesso 24.3 - do arquivo “Filter Gallery.8bf”
Giz e Carvão 24.3 - do arquivo “Filter Gallery.8bf”
Grande angular adaptável 24.3 - do arquivo “Adaptive Wide Angle.8bf”
Granulado 24.3 - do arquivo “Filter Gallery.8bf”
Hachura 24.3 - do arquivo “Filter Gallery.8bf”
Halide Bottlenecks 24.3 - do arquivo “HalideBottlenecks.8bx”
HDRMergeUI 24.3 - do arquivo “HDRMergeUI.8bf”
HSB/HSL 24.3 - do arquivo “Standard MultiPlugin.8bf”
IGES 24.3 - do arquivo “U3D.8bi”
Intervalo 24.3 - do arquivo “statistics.8ba”
JPEG 2000 24.3 - do arquivo “JPEG2000.8bi”
Ladrilhos 24.3 - do arquivo “Standard MultiPlugin.8bf”
Ladrilhos do Mosaico 24.3 - do arquivo “Filter Gallery.8bf”
Lápis de Cor 24.3 - do arquivo “Filter Gallery.8bf”
Marola 24.3 - do arquivo “Filter Gallery.8bf”
Matlab Operation 24.3 - do arquivo “ChannelPort.8bf”
Matriz de Meio-Tom 24.3 - do arquivo “Filter Gallery.8bf”
Máximo 24.3 - do arquivo “statistics.8ba”
Média 24.3 - do arquivo “Average.8bf”
Mediana 24.3 - do arquivo “statistics.8ba”
Meia-Tinta 24.3 - do arquivo “Standard MultiPlugin.8bf”
Meio-Tom em Cores 24.3 - do arquivo “Standard MultiPlugin.8bf”
Mesclagem 24.3 - do arquivo “Standard MultiPlugin.8bf”
Mínimo 24.3 - do arquivo “statistics.8ba”
Néon 24.3 - do arquivo “Filter Gallery.8bf”
Nuvens 24.3 - do arquivo “Clouds.8bf”
Nuvens por Diferença 24.3 - do arquivo “Clouds.8bf”
Ondas 24.3 - do arquivo “Standard MultiPlugin.8bf”
Ondulação 24.3 - do arquivo “Standard MultiPlugin.8bf”
OpenEXR 24.3 - do arquivo “Standard MultiPlugin.8bf”
Papel de Carta 24.3 - do arquivo “Filter Gallery.8bf”
Papel Molhado 24.3 - do arquivo “Filter Gallery.8bf”
Pastéis Ásperos 24.3 - do arquivo “Filter Gallery.8bf”
PCX 24.3 - do arquivo “PCX.8bi”
Pincel a Seco 24.3 - do arquivo “Filter Gallery.8bf”
Pixar 24.3 - do arquivo “Pixar.8bi”
Plastificação 24.3 - do arquivo “Filter Gallery.8bf”
Pontilhar 24.3 - do arquivo “Standard MultiPlugin.8bf”
Ponto de Fuga 24.3 - do arquivo “VanishingPoint.8bf”
Portable Bit Map 24.3 - do arquivo “PBM.8bi”
PRC 24.3 - do arquivo “U3D.8bi”
Radiance 24.3 - do arquivo “Radiance.8bi”
Rastro da Tinta 24.3 - do arquivo “Filter Gallery.8bf”
Recorte de Arestas 24.3 - do arquivo “Filter Gallery.8bf”
Redemoinho 24.3 - do arquivo “Standard MultiPlugin.8bf”
Reflexo de Flash 24.3 - do arquivo “Standard MultiPlugin.8bf”
Renderizar a grade de pesquisa de cores 24.3 - do arquivo “Export3DLUT.8be”
Respingo 24.3 - do arquivo “Filter Gallery.8bf”
Reticulação 24.3 - do arquivo “Filter Gallery.8bf”
Rotinas FastCore 24.3 - do arquivo “FastCore.8bx”
Rotinas MMXCore 24.3 - do arquivo “MMXCore.8bx”
Salvar para Web 24.3 - do arquivo “Save for Web.8be”
Solarização 24.3 - do arquivo “Solarize.8bf”
Somatória 24.3 - do arquivo “statistics.8ba”
SP Substance Suite NO VERSION - do arquivo “MaterialSuite.8li”
Substance NO VERSION - do arquivo “MaterialFilter.8bf”
Sucção 24.3 - do arquivo “Standard MultiPlugin.8bf”
Sumi-e 24.3 - do arquivo “Filter Gallery.8bf”
Suporte a Multiprocessamento 24.3 - do arquivo “MultiProcessor Support.8bx”
Suporte para Scripts 24.3 - do arquivo “ScriptingSupport.8li”
Suporte WIA 24.3 - do arquivo “WIASupport.8li”
Targa 24.3 - do arquivo “Standard MultiPlugin.8bf”
Texturizador 24.3 - do arquivo “Filter Gallery.8bf”
Tinta-Base 24.3 - do arquivo “Filter Gallery.8bf”
Toques de Tinta 24.3 - do arquivo “Filter Gallery.8bf”
Traçado Angular 24.3 - do arquivo “Filter Gallery.8bf”
Traçado Borrifado 24.3 - do arquivo “Filter Gallery.8bf”
Traçado Escuro 24.3 - do arquivo “Filter Gallery.8bf”
U3D 24.3 - do arquivo “U3D.8bi”
Valor médio 24.3 - do arquivo “statistics.8ba”
Variância 24.3 - do arquivo “statistics.8ba”
Vento 24.3 - do arquivo “Standard MultiPlugin.8bf”
Vidro 24.3 - do arquivo “Filter Gallery.8bf”
Vitral 24.3 - do arquivo “Filter Gallery.8bf”
WBMP 24.3 - do arquivo “WBMP.8bi”
Ziguezague 24.3 - do arquivo “Standard MultiPlugin.8bf”

Plug-ins opcionais e de terceiros: NENHUM

Plug-ins duplicados e desativados: NENHUM

Plug-ins com falha no carregamento: NENHUM

Plataforma de extensibilidade unificada - Extensões:

Home Screen (carregado) 6.5.0.61 - do arquivo "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.5.0\"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Carregado em: 138 ms - impacto no momento de inicialização: 28 ms
ccx-timeline (Preparado) 3.1.4.0 - do arquivo "Pasta necessária"
CCX Commenting UXP Webview (carregado) 27.3.1.0 - do arquivo "Pasta necessária"
Carregado em: 7414 ms - impacto no momento de inicialização: 0 ms
CCX Sharesheet UXP (Preparado) 24.9.0.0 - do arquivo "Pasta necessária"
Photoshop Cloud Value Dialog (carregado) 1.0.1.0 - do arquivo "Pasta necessária"
Carregado em: 140 ms - impacto no momento de inicialização: 0 ms
Share Panel (carregado) 1.0.6.0 - do arquivo "Pasta necessária"
Carregado em: 142 ms - impacto no momento de inicialização: 0 ms
Content Credentials (carregado) 0.36.3.0 - do arquivo "Pasta necessária"
Carregado em: 3139 ms - impacto no momento de inicialização: 5 ms
CC Libraries Panel (Preparado) 3.22.9.0 - do arquivo "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Preparado) 0.1.5.0 - do arquivo "Pasta necessária"
Adjustments Panels (Preparado) 1.12.2.0 - do arquivo "Pasta necessária"
Photoshop UXP Export-As (Preparado) 5.8.21.0 - do arquivo "Pasta necessária"
Photoshop Facepile (carregado) 1.0.0.0 - do arquivo "Pasta necessária"
Carregado em: 7416 ms - impacto no momento de inicialização: 0 ms
Photoshop In App Messaging (carregado) 3.6.6.0 - do arquivo "Pasta necessária"
Carregado em: 7417 ms - impacto no momento de inicialização: 0 ms
Photoshop Selection Feedback (Preparado) 0.5.0.0 - do arquivo "Pasta necessária"
Plugins Panel (Preparado) 1.4.3.0 - do arquivo "Pasta necessária"
IC popup message (carregado) 1.0.0.0
Carregado em: 3231 ms - impacto no momento de inicialização: 0 ms
Multilayer Protection (carregado) 1.0.0.0
Carregado em: 3232 ms - impacto no momento de inicialização: 0 ms
Discover Panel (carregado) 3.2.1.4 - do arquivo "Pasta necessária"
Carregado em: 7419 ms - impacto no momento de inicialização: 21 ms
Neural Filters (Registrado) 1.15.0.95 - do arquivo "Pasta necessária"
Tempo de varredura: 0 ms - Entradas: 24

Extensões:

Bibliotecas 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
Exportar como 4.8.15 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Exportar como 4.8.15 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Dispositivos TWAIN instalados: NENHUM

[kevin stohlmeyer]

hi @neeriw Three things to try (in order):

1. Reset your Photoshop preferences manually. Don't use the preferences reset button or keyboard shorcut:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

2. After reset, check again if no improvement - Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”(same as before) and relaunch PS. 

3. If no improvment finally goto Preferences/Tech Preview and check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

[Cornerbreaker]

Thank you Kevin
I had a similar problem. For me, the work area flickered quickly alternately black and white. The image was not displayed and it was impossible to work.
Point 3 helped me. I still have an older Geforce GTX 750 Ti installed. With the older GPU option it works again!

Thank you very much!

Translated with Google Translate. I hope you understand what I mean.

[jane-e]

Note to @kevin stohlmeyer ,  @PECourtejoie , and @CoryShubert 

This is not the same issue we have been seeing. In the other screenshots we could see the layers in the Layers panel. In this one, the OP's layer are gone and the Layers panel displays one black layer.

Jane

[kevin stohlmeyer]

@jane-e didnt say this was the same flickering issue we've seen before hence why this wasnt merged with the others. The proposed solution is the same, reset prefs manually (not with shortcut) and try each tech preview option.

[jane-e]

Kevin, I've seen some threads get moved into that primary thread faster than you can blink an eye. I wasn't saying you thought it was the same but am just attempting to stop it from being moved. If you can think of a better way, I'm all ears!

Jane

[neeriw]

@kevin stohlmeyer Still not working. I asked a friend to open the psd file on his PC and the same error happened. It's strange because the file has 691mb, meaning that there's still data - and if I save the black layer only over the old psd, it goes to 2mb.

Is there a way to recover the psd file? I can't restore older versions tho.

Thank you

[kevin stohlmeyer]

Hi @neeriw I guess the first question we should have asked is - are you getting this error on all documents, new and previous or just the one document?

[neeriw]

@kevin stohlmeyer Just in 2 files. I was working on a main PSD - then created a backup one for safety (I guess I was feeling this happening lol). But both of them are having this issue. Besides this all working well.

[CoryShubert]

A couple things to try @neeriw:

Update your video driver:

Name: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
Driver age: 4 months
Driver version: 31.0.15.2756

Also, try to free up some HD scratch disc space:

Inicialização, 237,9G, 70,9G livre

[kevin stohlmeyer]

Hi @neeriw is it possible for you to upload it to your Creative Cloud or some other service and share the file for us to review?

[neeriw]

@kevin stohlmeyer I've uploaded on my Creative Cloud and sent you the link on private message! 

[neeriw]

@CoryShubert Did it! Still not working

[kevin stohlmeyer]

Hi @neeriw this is truly just a one layer file with a black fill - there is nothing physically wrong with the document. It appears that this was flattened and saved this way. Both files have only 1 mb of data so there isn't any hidden data - thats the file size of a 1 layer no pixel data file at the current size.

[nicoPixto]

Hi ! 

I'm a bit late on this thread, but I had that problem couple of time in the last two years and I am facing it again today.

It is just amazing that NO recovering option are clearly explain or at least a proper explanation, other than blaming the user.

I used Photoshop for the last past 28 years and I never had problem that big !! For the third time, I am loosing HOURS of work. It would be nice form Adobe to assume those bugs and offer real compensation.

Now I'm going back to work as my client will already receive his project one day later than plan, for "computer problems". How serious is that !

Sorry for the negative share, I'm just a little upset.

And i am still open for more info.

[NB, colourmanagement net]

@nicoPixto 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management