"Graphics processor is incompatible" PS 26.4.1 2020 iMac Retina AMD Radeon Pro 5700 XT 16 GB

Report · Mar 06, 2025

Worked fine on all prior releases. No changes made by me. Meets Adobe system requirements.

PS 26.4.1

2020 iMac Retina 3.6 GHz 10-Core Intel Core i9 64GB

AMD Radeon Pro 5700 XT 16 GB

Adobe Photoshop Version: 26.4.1 20250225.r.194 4c5f14b  x64
Number of Launches: 147
Operating System: Mac OS 15.3.1
System architecture: Intel CPU Family:6, Model:5, Stepping:5, AVX2, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 3600 MHz
Built-in memory: 65536 MB
Free memory: 39871 MB
Memory available to Photoshop: 60323 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 8.20.0
SAM SDK Version: 11.1.0
ACP.local Status:
 - SDK Version: 5.1.0
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 7.4.0.31
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.6
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.0
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.40.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 8.4.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: False
OpenCL API stable: False
GPUDeny:               0
GPUForce:              0
useGPU:                0
useOpenCL:             0
isGPUCapable:          0
isGPUAllowed:          0
GPUName:               $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU
GPUVendor:             UNKNOWN
IsNativeGPUCapable:    0
IsOpenCLGPUCapable:    0
HasSufficientRAM:      0
  GPU accessible RAM:                     0 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1
  Display Bounds: (0, 0) -> (5120, 2880)
  Display scale: 2
  High DPI Monitor
  Main Display
  Display Type: WCG

Report · Mar 06, 2025

Installed 26.3 and the GPU issue goes away. Something in 26.4 breaks it.

Report · Mar 07, 2025

Hey, @iawood. Welcome to the Photoshop Community. Thanks for adding the screenshot and system info. I'll help you figure this out.

Please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)