Returning GPU unknown problem

[Kris33427769dq5h]

Version: Photoshop V 25.12.3 (V26.2 doesn't work either)

Platform: Lenovo Legion with Nvidia driver 576.52 (latest version)

Basic steps: Opening photoshop

Expected result: GPU supported
Actual result: GPU not supported, DirectX unavailable, Insufficient VRAM

The day I updated photoshop and updated my driver, it worked perfectly. Now the issue of my GPU nog being found is back.
I have tried following (https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#gpu-compatibility-check) but it doesn't work.

[Srishti Bali]

Hi @Kris33427769dq5h

Sorry to hear you're facing this issue. I hope it's been resolved by now — but if not, we’d be happy to help you troubleshoot further. Could you please share a few more details to help us better understand the situation?

• Full system information (Help > System Info in Photoshop)

• Operating system version — and whether any system updates were recently installed or are pending

• Whether the latest GPU driver is installed.

Looking forward to your response!

Regards,

Srishti

[AxelMatt]

Unfortunately you haven't given us any further information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

If you have buldin a CPU with an internal graphic processor disable the processor internal graphic card. The internal GPU can sometimes caused several issues. Open the Windows Device Manager, right-click the card's name and choose Disable.