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Se ha producido un error

New Here ,
Aug 15, 2024 Aug 15, 2024

Cuando intento abrir photoshop me aparece un mesaje de que sea producido un error, ya actulice y volvi a instalarlo otra vez pero me sigue apareciendo error y no se que hacer. Captura de pantalla (1).png

Bug Unresolved
TOPICS
Windows
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1 Comment
Community Expert ,
Aug 16, 2024 Aug 16, 2024
LATEST

Try to reset the preferences of Photoshop first using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

 

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If you're unable to access Preferences and PhotoShop crashes before that, please go to the location C:\Program Files\Adobe\Adobe Photoshop 20xx. Then rename the Sniffer.exe to Old.Sniffer.exe and try launching Photohsop again.

 

If it helps, you can check out the steps suggested here:   https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Take a look especially point 7 in the "Troubleshoot GPU and Graphics driver" section.

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Another try is to enable the Older GPU Mode option in "Preferences" > "Technology Previews" > "Use Older GPU Mode (pre 2016)".

 

If this all doesn't help, we need more informations about your system. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

If Photoshop doesn't start correctly share your OS system config info. To do so, type 'msinfo' into any OS search field, and then share the results here. Thanks.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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