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Text tool is crashing

Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.4.1 20230418.r.449 53a6c60
0 address: 0x00007FF7E298DD11 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7E0F20CF4 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF7E0F20099 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF7E0119B44 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF7E01190F9 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF7E0118F59 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF7E012ACFD base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF7E0F68D45 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
8 address: 0x00007FF7E0F6BC47 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
9 address: 0x00007FF7E0F6B5DA base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF7E0F43126 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF7DE405498 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF7DE40552D base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF7DE3E435A base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF7DE3F2851 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF7DE7D59C2 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF7DE3E648B base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF7DE46DC92 base: 0x00007FF7DDF00000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FF972AE26AD base: 0x00007FF972AD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF9732CA9F8 base: 0x00007FF973270000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Bug Unresolved
TOPICS
Windows

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3 Comments
Community Expert ,
Jun 11, 2023 Jun 11, 2023

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Close Photoshop.

Restart your computer.

 

Post back if you continue to have problems.

We'll explore other options.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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@mrwmsiii 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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LATEST

@mrwmsiii 

 

It might be a corrupt font. There are several steps on this Help page to try, including deleting the font cache.

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

 

Jane

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