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The Photoshop didn't responding when I tried saving file

Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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Hello, I have been installing Photoshop 24.5 and Photoshop (Beta) 24.7
The device that I use is Ryzen 5 5600H and RTX 3050 Graphic Card with 16 GB RAM.

I have problems when I try to save my data, my Photoshop gets stuck and then freezes. This is so bothering my work. I just design a rectangle but the problems keep coming over and over again.

Please give the solution for that problem.

Thank you for your help.

Bug Unresolved
TOPICS
Windows

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4 Comments
Community Expert ,
Jun 15, 2023 Jun 15, 2023

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Potential problem that I can spot without further questions is in amount of RAM. 16GB of RAM is not sufficient many times, esspecially when running multiple apps simultaneously.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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In a first step you should try to reset the preferences of Photoshop using the steps described here: 

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences 

Please backup your settings before resetting the preferences. You can check: 

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences 

 

How much free disk space do you have on your scratch drive?

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

Is your system up-to-date, especially your graphic device driver. 

Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

 

@Bojan Živković I think the 16 GB is the size of the grahic card memory and not of the RAM on the mainboard.

  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.5 - Photoshop 25.0 - Nik Collection 6.3 - Topaz Photo AI 2

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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No, 3050 does not have 16GB of RAM.

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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@Bojan Živković 

It seems you're right. But then the statement "...RTX 3050 Graphic Card with 16 GB RAM"... is misleading

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.5 - Photoshop 25.0 - Nik Collection 6.3 - Topaz Photo AI 2

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