First of all sorry for my english it's not perfect but I'll do my best to describe my issue to the best of my abilities.
When I'm drawing in Photoshop my tools stop working at random times. Sometimes once in half an hour, sometimes multible times in 10 minutes. It triggers mostly when I zoom or use the move tool. I can save my file, select layers, select tools and so on but my tools stop working. The cursor changes in the windows pointer. I have to close and open my file again to make everything work. Does not take a long time but it takes me out of my flow and irritates me. Does somebody knows how to fix this?
Adobe technical support took control of my computer multible times but can't fix it. My GPU is compatible and all drivers up to date. Windows is up to date. Installed serveral older versions of photoshop. Reinstalled windows several times along with Photoshop. Reset my tools settings. Cleared the cache. Disabled the GPU option in preferences (did not help and made my digital work looks terrible). The technical support removed some settings in windows and changed the memory and power usage to max.
I have windows 10, 32 GB ram, Nvidia GTX 1650 Ti, Octa core intel i5-10200H 2.40 GHz and using a Wacom 12wx cintiq.