trace tool malfunctions

Report · Sep 12, 2022

when i stared to work with an image and i try to make a trace i can't do it because the image moves by itself

i already tried to close photoshop, i even restarted the computer but it keeps on happening

version of photoshop: 23.5.0

platform: macOS Monterrey 12.5.1

Steps to reproduce the problem:

1.- open an image

2.- make a trace

Expected result: make a trace

Actual result: can't make a trace because the image moves by itself

please help me

regards

Report · Sep 12, 2022

Hi Carlos,

You may need to try to go to Preferences > Technology Previews and disable Deactivate Native Canvas. Restart Photoshop.

This article may help troubleshoot as well.

Let us know if that helps solve your issue.

Report · Sep 13, 2022

Hi @Carlos23651049jt5j sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

Thank you,
Cory

Adobe Support Community