trace tool malfunctions

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New Here ,
Sep 12, 2022 Sep 12, 2022

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when i stared to work with an image and i try to make a trace i can't do it because the image moves by itself

i already tried to close photoshop, i even restarted the computer but it keeps on happening 

 

version of photoshop: 23.5.0

platform: macOS Monterrey 12.5.1

Steps to reproduce the problem:

1.- open an image

2.- make a trace 

Expected result: make a trace 

Actual result: can't make a trace because the image moves by itself

 

 

 

please help me

 

regards

Bug Unresolved
TOPICS
Actions and scripting , macOS

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2 Comments
Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Hi Carlos,

 

You may need to try to go to Preferences > Technology Previews and disable Deactivate Native Canvas. Restart Photoshop.

 

This article may help troubleshoot as well.

Known issues in Photoshop (adobe.com)

 

Let us know if that helps solve your issue.

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi @Carlos23651049jt5j sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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