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when i stared to work with an image and i try to make a trace i can't do it because the image moves by itself
i already tried to close photoshop, i even restarted the computer but it keeps on happening
version of photoshop: 23.5.0
platform: macOS Monterrey 12.5.1
Steps to reproduce the problem:
1.- open an image
2.- make a trace
Expected result: make a trace
Actual result: can't make a trace because the image moves by itself
please help me
regards
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Hi Carlos,
You may need to try to go to Preferences > Technology Previews and disable Deactivate Native Canvas. Restart Photoshop.
This article may help troubleshoot as well.
Known issues in Photoshop (adobe.com)
Let us know if that helps solve your issue.
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Hi @Carlos23651049jt5j sorry to hear this.
Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,