• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Transparent background showing black

0 Votes
New Here ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

Hi there,

 

Today, when opening a new file or opening an old png file with transparent background, it's showing up with a black or grey background. When I hover over it sometimes flickers into a transparent background.

How can I fix this? I'm on a mac and have restarted PS but nothing has changed.

 

Screenshot 2022-11-03 at 10.05.10.png

Screenshot 2022-11-03 at 10.04.51.png

thanks so much!

Bug Unresolved
TOPICS
macOS

Views

44

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 Comments
Community Expert ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Hi

Try enabling this option in preferences and restarting Photoshop to see if it helps

2022-03-09 08_39_07-Adobe Photoshop 2022.png

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

LATEST

Alternatively, try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report