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Unable to access Photoshop (beta) within the Beta apps. Option appears there, but nothing happens.

New Here ,
May 25, 2023 May 25, 2023

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I'm trying to access Photoshop (beta), and an option for it is shown (red box in photo) in the "beta apps" section. However, when I click the "Try the Photoshop (beta) app," nothing happens. It's also not listed under the options for "Desktop Apps" under the "Beta apps" tab (see photo below).

 

Specs:

- Version 5.10.0.573 of the Creative Cloud Desktop App

- Windows 10 64-bit OS

 

Any help is appreciated!

 

Untitled.jpg

Bug Unresolved
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Windows

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5 Comments
Community Expert ,
May 25, 2023 May 25, 2023

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@Scubatiger 

What happens (if anything) when you click the link at the top?

 

janee_0-1685065410913.png

Jane

 

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New Here ,
May 25, 2023 May 25, 2023

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Unfortunately nothing happens when I click the link. Photoshop doesn't open and no link to an Adobe website opens or anything.

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New Here ,
May 25, 2023 May 25, 2023

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Unfortunately nothing happens when I click the link. Photoshop doesn't open and no link to an Adobe website opens or anything.

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Community Expert ,
May 25, 2023 May 25, 2023

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@Scubatiger 

 

The only other things I can think of are:

  • Sign out of Creative Cloud and sign in again
  • Check for updates

I'm sure staff will see this tomorrow, or other volunteers may chime in with additional ideas.

 

Jane

 

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New Here ,
May 25, 2023 May 25, 2023

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@jane-e 

 

Thank you for the suggestion. I tried it, but I'm unfortunately still having the same issue. 😞 

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