Wacom Intuos Pro preferences not working in Photoshop 2022

0 Votes
Community Beginner ,
Sep 20, 2022 Sep 20, 2022

Copy link to clipboard

Copied

Hi,

I know this problem's been discussed previously but I've tried all the solutions from other discussions and nothing's work. So fingers crossed for a new idea!

The preference settings for my Wacom Intuos Pro are not appearing in Photoshop 2022. For example the express keys aren't reassigned, they're staying as the default for the tablet. This is happening in all the 2022 creative cloud apps, but I use photoshop the most.

This isn't happening in other applications - I use Vectorworks and the express keys are reassigned and working fine. So it's an Adobe specific issue. The Mac is brand new so everything's been cleanly installed with default preferences.

This is my setup:

Mac Studio - M1 Max chip - macOS Monterey 12.6

Photoshop 23.5.1

Wacom Intuos Pro (PTH-660) - driver 6.3.46-2

Things I've tried:

1. Reinstalled mac OS and checked it's the latest version.

2. Reinstalled photoshop and checked it's the latest version, made sure all preferences are reset to default.

3. Deinstalled the Wacom driver - a full manual deinstall where I searched through all the files and manually deleted them as advised in this threat - https://community.adobe.com/t5/photoshop-ecosystem-discussions/wacom-express-keys-yet-again-not-work...  Then reinstalled the driver and setup the express keys from scratch rather than importing the preferences from a saved file.

4. Spoken to Wacom support who suggested the same as above, then ran out of ideas and said ask Adobe!

Can anyone suggest anything else please?

My super speedy mac is working like a snail as I jump between tablet and trying to remember keyboard shortcuts!

Many thanks everyone.

Bug Unresolved
TOPICS
macOS

Views

42

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 Comments
Community Expert ,
Sep 20, 2022 Sep 20, 2022

Copy link to clipboard

Copied

Did you have Photoshop open when you set up the Wacom, then close everything on completion and re-open. I ask as the Wacom driver can have different preferences set up for different versions of Photoshop (at least it can on Windows which I use here).

 

Dave

 

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 21, 2022 Sep 21, 2022

Copy link to clipboard

Copied

LATEST

Hi Dave,

I've tried setting up the preferences with Photoshop running and not running. It makes no difference.

I definitely have the preferences set up for the correct version of Photoshop.

Votes

Translate

Translate

Report

Report