Warning dialog bug OS X - 23.2 (video attached)

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Explorer ,
Feb 18, 2022 Feb 18, 2022

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Since I bought my new 16" macbook pro I've had this problem with photoshop.

 

All the the warning dialog boxes don't come to the front and thus, the interface of photoshop is unusable. This has been the case from the beginning on a brand new install. 

 

Using expose to reveal all windows doesn't show the dialog box either, in fact the only way to get the warning dialog come to the front is to alt-click on the photoshop app icon. 

 

This happens with every single warning inside photoshop. I cannot find a solution. 

 

In the attached video you can see what happens when I cause photoshop to present me with a warning about the clipboard being too big. 

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16 Comments
Explorer ,
Feb 15, 2022 Feb 15, 2022

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Hello, when I alt+click when using the healing tools or the clone stamp tools, photoshop interface becomes unusable and i have to press escape to get it back

 

This seems to be happening because the dialog box that pops up after pressing alt+click is completely hidden and is impossible to bring to the front.

 

new m1 max MBP and latest everything. 

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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I cannon reproduce.

 

Are you using a mouse or Wacom/pen device? Does it make a difference?

 

If you experience a freeze on macOS, get a sample process using Activity Monitor: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html Share the resulting log via CC files or Dropbox.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Feb 17, 2022 Feb 17, 2022

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trackpad only

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Explorer ,
Feb 17, 2022 Feb 17, 2022

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And it's not a feeeze so much, it's just the warning dialogs are all hidden behind all the windows and cannot get them to the front.

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Adobe Employee ,
Feb 19, 2022 Feb 19, 2022

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Looks like a laptop. Do you ever have an external monitor connected? Or only ever use the built in monitor?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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I have not been able to reproduce this issue. More details are needed.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Feb 20, 2022 Feb 20, 2022

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What details do you need? Brand new MBP 16", brand new install of photoshop and this has been happening since the beginning of me installing it.

 

I've reset prefs multiple times. 

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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What steps are you performing to hit a dialog that goes behind the app frame?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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I've just using photoshop as normal.

Ie, closing a document, then then save warning dialog gets lost

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Hmm. I cannot reproduce that behavior. The warning dialogs appear in front of the app frame. 

 

Let's get back to a known state in case there's a stale setting somewhere:

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

 

If that doesn't work, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I have exactly the same problem. MacBook and 2 external monitors set up. Dialog boxes are unreachable, and it causes me to lose my work. (Can't save nor quit Photoshop)

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Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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When it has happened to me, pressing ESC will get me back out of the "frozen" state and then I'm able to use File > Save/Save As.

For me, this happens for anything that would normally cause a pop-up window for things like "do you want to save before closing?" etc. 

I'm on a 16" M1 Max MBP running up to date Photoshop and Monterey 12.2.1, have an external monitor, wacom tablet, trackpad. This wasn't happening a few weeks ago with the same setup.

SO tired of this.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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@Noriko98A2 @ivak.c 

Let's get back to a known state in case there's a stale setting somewhere:

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Hi @Jeffrey Tranberry,

I'm having the same issue where all the pop-up dialogue boxes are hidden behind/invisible. I can make them show up only by alt+click the Ps icon on the dock, a trick I discovered only after reading of someone else having the same issue.

I'm as well on a MBP 16'' M1 Max. macOS Monterey 12.3.1 and Photoshop updated to the latest version. I encountered the same behaviour in the previous Ps version too. I work with an external monitor UsbC to HDMI.

I tried restoring the preferences and switching/unplugging the external monitor, but the issue is still present.

To reiterate, the issue is the same as this other ticket https://community.adobe.com/t5/photoshop-ecosystem-discussions/popup-window-invisible-ps-23-1-1-mac-....

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New Here ,
Apr 19, 2022 Apr 19, 2022

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Same issue here. Anytime a dialog box is triggered, it remains hidden behind the canvas. The app isn't frozen, as either hitting the return or escape keys on the keyboard confirm or cancel the dialog box, even though it can't be seen. I first noticed this issue when running some of my retouching actions...nothing appeared to be happening, and clicking anywhere just made the computer beep at me, as nothing was clickable. Then when pressing escape or return, the dialog would briefly flash in front of the canvas before either dissappearing or continuing, based on the keyboard command I gave. Issue appears to have begun after latest update.

 

16" Macbook Pro M1 Max - 64GB Unified Memory - 10 Core CPU - 32 Core GPU

External Monitor - DELL U3415W (issue occurs whether or not PS is displaying on external or built-in monitor)

Wacom Intuos Pro Medium (issue occurs whether or not tablet is connected)

Mac OS (12.3.1),

PS updated 4 days ago to 23.3.0 via CC app

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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LATEST

Do any of you with this issue have Enable Full Keyboard Access checked in Apple>System Preferences>Accessibilty>Keyboard>Navigation and if so, does unchecking it make any difference?

 

The system i'm using for this post and reference to the above setting is macOS Monterey 12.3.1 on a Mac Sudio with an M1 Processor.

 

key.png

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