• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Workpiece deleted after Photoshop update for iPad

New Here ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

After the Photoshop for iPad was upgraded two days ago, there was a problem with the connection (infinitely repeating the message that the document is being loaded),

so I asked the service center to delete the application and reinstall it.
When I deleted it and reinstalled it, all of the November works disappeared and only the October 12 works were saved on the iPad.
I checked on the cloud and it was saved until October 12th.
I've never deleted it, and the cloud connection was automatic
I'm so angry that this kind of error suddenly occurred
Is there any way to recover the data?

TOPICS
iPadOS

Views

100

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

LATEST

If the files aren't visible in https://assets.adobe.com/cloud-documents it's likely that Photoshop on the iPad was offline and only saving locally. Documents stored locally are stored within the app package. If the app was removed, it removes all local application data after a warning dialog is shown.

 

https://helpx.adobe.com/photoshop/using/manage-cloud-documents-photoshop.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines