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écran d'accueil noir dans Photoshop / Black home screen issues in Photoshop 23.5.1 (Windows)

New Here ,
Oct 18, 2022 Oct 18, 2022

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Bonjour,

A l'ouverture de Photoshop je n'ai qu'un écran noir et donc pas de page d'accueil...

J'ai tenté la procédure https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-troubleshoot-black-... 

mais je ne trouve pas de fichier UXP dans le répertoire précisé...que faire ?

Je suis donc en version windows 21H2 et Photoshop 23.5.1
J'ai 16Go de RAM et une carte graphique NVidia GeForce GT 730 dont le driver date du 08-02-2022.

 

 

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Actions and scripting , Windows

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hi there,

 

Thanks for reaching out.

Please update Photoshop to the latest version by clicking "Update" to the right of the Photoshop app in the Creative Cloud desktop app. Visit this article for detailed instructions: Keep Photoshop up to date.

Do you see any error messages? If updating Photoshop to the latest version doesn't solve the issue, please try manually resetting preferences. 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

 

Thanks! 

Ranjisha

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