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앱 실행이 안 됨

New Here ,
May 02, 2023 May 02, 2023

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맥북 사용 중인데 처음 가입하고 깔았을 땐 앱 실행이 잘 되고 있다가 갑자기 앱이 꺼지더니 그 이후로 앱 클릭해도 화면이 안 들어가지고 자꾸 꺼져요 

컴퓨터 껐다 켜보고 로그인 로그아웃도 해보고 앱 삭제했다가 다시 깔아도 봤는데 계속 그대로예요 해결 좀 부탁드립니다 급해서요

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Adobe
Community Expert ,
May 02, 2023 May 02, 2023

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Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Thanks. The above info will help to solve your problem.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Adobe Employee ,
May 02, 2023 May 02, 2023

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LATEST

Hi @시현29687726bjid 

 

If your apps were working on the same machine before & have recently started encountering this error, please try these steps and let me know if they help.

  • In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
  • Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
  • macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
  • Restart the computer
  • Sign in to Creative Cloud again.

 

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