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2017 Photoshop CC Export As Function Not Working

Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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Hello, This morning when I was exporting my normal drawing on Photoshop, I did the "Export As" function to save it, but when I clicked the export all button, the export window closed and pop out again, and the export window just freeze, and the only thing I can do is to close it. I had re-install the Photoshop, and restart my computer, but it just not working. Anyone has the solution?? Thanks~ (I'm running in Windows 10 btw)

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correct answers 1 Correct answer

Adobe Community Professional , Feb 12, 2017 Feb 12, 2017
Have you done this in Photoshop preferences?Alternatively:Close and relaunch Photoshop, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).You may need to do this a couple of times before getting the hang of it! 

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Adobe Community Professional ,
Feb 12, 2017 Feb 12, 2017

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Have you tried resetting your Photoshop preferences?

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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I just re-install the Photoshop, and remove all the settings into factory default, but it still not working.

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Adobe Community Professional ,
Feb 12, 2017 Feb 12, 2017

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Have you done this in Photoshop preferences?

Alternatively:

Close and relaunch Photoshop, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

You may need to do this a couple of times before getting the hang of it! 

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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yea, I just tried, but it's still not working as well.

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New Here ,
Mar 06, 2017 Mar 06, 2017

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@ Derek Cross' reply to reset. This worked for me.

Choosing "Export As" was freezing Photoshop instead of bringing up the options window. Thanks!

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Confimed it still worked for me in 2020 version. Thanks!

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Explorer ,
Feb 21, 2017 Feb 21, 2017

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Mine was freezing immediately upon selecting Export As (I didn't even see the window appear). Resetting my preferences worked for me.

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New Here ,
Oct 26, 2021 Oct 26, 2021

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LATEST

I've tried everything. When I try to export, the dialog box comes up with just a red dot in the upper left hand corner and nothing happens after that. Very disappointing when PS just stops working!!

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New Here ,
Sep 03, 2017 Sep 03, 2017

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It seems that there is no need to completely reset the settings.

A complete reset of the settings leads to the removal of keyboard shortcuts, brushes, and this is not always advisable.

I found that if I delete only the file:

C:\Users\%username%\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\Adobe Photoshop CC 2017 Prefs.psp

the problem of displaying the export menu is solved.

This preserves the brushes, profiles of the workspace and keyboard shortcuts.

Sorry for my English, but maybe it saves someone's time and saves mental health.

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Explorer ,
Sep 15, 2017 Sep 15, 2017

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I suddenly started having the same issue again seven months later, and this solution worked for me this time. Easier than Derek's solution that I used the first time.

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Explorer ,
Sep 19, 2017 Sep 19, 2017

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The issue came back again for me already. Is anyone from Adobe working on this? Photoshop is freezing when you try to export an image. That's pretty bad considering it's Photoshop's primary function. 20170425.r.252x64

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