21.1.1 crashes when opening HEIC files [2020]

[sydneylow]

Just updated and PS not opening HEIC files. Previous version opened them fine.

Anyone seeing this problem?

[roggedance]

Me, too. Same situation. Apparently, .heic are not supported, though I don't know why it's suddenly a new problem. This is a game changer for me if they can't adapt. I take a lot of photos on my iPhone. Right now, I'm trying to see if I can roll back the update.

[sydneylow · Accepted solution]

Fixed in 21.1.2 update today

[Meckenfescher]

No it isnt, still the same problem in 21.1.3

[sydneylow]

Works OK for me on macos 10.15.5

[Meckenfescher]

☺️ Sorry, was on fire, 

Heic ist not chrashing my windows, it only still not supported by adobe... so i always need a converter... that sucks

[asquared]

Had repeated crashes today with HEIC files, which I created by scanning. Each scan crashed AFTER saving the file, but Photoshop cheerfully reopened and carried on each time. Afterward, I tried to open the HEICs for editing and they failed. But when I used Preview to convert to PNG, Photoshop thought they were just fine.  Catalina 10.15.5 and Photoshop CC 21.2.0 

[Confusal]

Is this still broken from 6 months ago, or did it break again? I can't open HEIC files in PS 21.2.4

[doganddisc]

I just had this come up this morning.  HEIC file, went through the whole process of updating becuase I thought it might be the version I'm running.  Completely up to date, still crashes whenever I open an HEIC file.  I assume that means it's still broken.  

[asquared]

Version 22.1.0 on an iMac under Big Sur - HEIC opened fine just now. 

[JKC386]

Updated to latest today (22.1)  same issue.

Terrible.

[dk design studio]

same here - heic files JUST started crashing photoshop....i'm on 22.0.0

[Rhian250156478crk]

Yep, same problem. 

[Heather M25257331uzdr]

Same issue and it's 2022 and I'm running a new update. Photoshop hates HEIC and crashes every time. Why don't they fix this?! 

[KellyAnnKlapstein]

SAME!! I'm sooooo frustrated. UGH

[gregorys55880400]

The issue DOESN'T SOLVED. Still exists in v.22.00 

[enzo27142680xm87]

works in V 24. FINALLY!!!!!!