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24.1.1 Windows Installation Issue

New Here ,
Jan 23, 2023 Jan 23, 2023

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Version 24.1.1 

keeps failing to install have deleted the outdated version but it still has issues 

 



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LEGEND ,
Jan 23, 2023 Jan 23, 2023

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Find the install logs and provide that info:

 

Troubleshoot Adobe Creative Cloud install issues with log files

 

Mylenium

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New Here ,
Jan 23, 2023 Jan 23, 2023

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Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 2 error(s), 1 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop24-Core_x64', version:24.0.0.59
FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core_x64 Version: 24.0.0.59). Error code: '146'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "D:\adobeTemp\ETR23A0.tmp\1\Application\Required\Sky_Presets\42c3dfd3-8689-774e-9bf6-02494338aa4e.jpg" to "D:\Adobe Apps\Adobe Photoshop 2023\Required\Sky_Presets\42c3dfd3-8689-774e-9bf6-02494338aa4e.jpg" Error 1392 The file or directory is corrupted and unreadable.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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1. How did you delete the previous version? Manually or using the Uninstaller provided by Adobe?

2. Are you running as an Adminstrator on the account?

3. If you manually deleted the previous build, try running the Creative Cloud Cleaner tool first, then reinstall Creative Cloud desktop app and reinstalling Photoshop.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Jan 23, 2023 Jan 23, 2023

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i have not uninstalled the previous version, i see a new version i click update 

 

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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In your post you state "have deleted the outdated version" - how did you delete the Outdated version?

At this point I would use the Cleaner Tool and start fresh.

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