3d files visualization

[PattySoha]

This is a Photoshop issue. Hi! I've downloaded a couple mockups with 3D layers, but when I open them I can't see the canvas, the screen stays black as if I didin't open any file. The layers are there, I just can't visualize anything. Anyone knows how to fix that? I use the latest version of Photoshop (22.5) in a Mac Pro.

[c.pfaffenbichler]

https://helpx.adobe.com/photoshop/kb/3d-faq.html

[J453 · Accepted solution]

Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

[PattySoha]

Yes! That fixed it. Thank you 🙂