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3d files visualization

New Here ,
Oct 21, 2021 Oct 21, 2021

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This is a Photoshop issue. Hi! I've downloaded a couple mockups with 3D layers, but when I open them I can't see the canvas, the screen stays black as if I didin't open any file. The layers are there, I just can't visualize anything. Anyone knows how to fix that? I use the latest version of Photoshop (22.5) in a Mac Pro.

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correct answers 1 Correct answer

Adobe Employee , Oct 21, 2021 Oct 21, 2021
Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Yes! That fixed it. Thank you 🙂

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