3D objects disappear in photoshop cc 2020

Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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I already had the same problem with photoshop cc 2019. The 3D object suddenly disappear. All of them. As if I had changed the opacity of material to 0%. I tried to rerender, but it doesn't help. The only way is to reopen the same file on my macbook air. Then all layers become visible again. I would prefer to work on my mackbook pro because it is more powerful. But the problem appear mainly on this machine.  I have tried to reinstall Photoshop on my mackbook pro. Does not solve the problem. I have catalina on both macs.

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correct answers 1 Correct answer

New Here , Jun 07, 2021 Jun 07, 2021
go to your preferences, - techonlogy preview - check " deactive native canvas". restart PS

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Adobe Community Professional ,
Nov 07, 2019 Nov 07, 2019

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I had a problem using  PS 2020 on Windows 3D objects would turn black they did not disappear. I saw there was a newer Device Driver available from Nvidia for my Quadro K2200.  Installing that driver solver my Problem. 3D objects no longer turn black.  Check with Apple toe see if there are updates for your Mac.

JJMack

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New Here ,
Jan 23, 2021 Jan 23, 2021

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I have this same issue. Running CC 2021, on my M1 Macbook Pro, Big Sur. I don't have a different computer to try it on anymore. Wondering if you've found a solution?

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Community Beginner ,
May 16, 2021 May 16, 2021

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Still no solutions?  This has just started on my MacbookPro. I can create the object but as soon as I select it, it disappears.

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New Here ,
Jun 07, 2021 Jun 07, 2021

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go to your preferences, - techonlogy preview - check " deactive native canvas". restart PS

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Thank you so much - 3D working now!!

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New Here ,
Jun 11, 2021 Jun 11, 2021

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you are a life saver this worked for me

 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Who are you mysterious Salt Peppermint? Many lives were saved by this solution!

 

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Actually Adobe Published that information in their Photoshop 2021 known issue list they also included some steps to work around issues till Adobe addresses the issue. All Photoshop features have not been updated for  Photoshop 2021 yet. https://helpx.adobe.com/photoshop/kb/known-issues.html 

JJMack

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New Here ,
Jun 12, 2021 Jun 12, 2021

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😄 just a user suffering from this same issue and going insane until I found this solution in the depths of the web lol. Figured I share. Glad it helped!

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Salt

Thank you so much for sharing the info. 

I couldn't figure out what the issue was and my searches didn't answer the problem

I see JJMack has posted a link but I never found it

 

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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image.png

JJMack

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Thank you JJMack

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Oh yes, Was through that process but it came back eventually.  I did read from one of the pro's here this is partly do with the technology changeover. I took it to mean the software is at that point it's straddling 2 architectures.  I'm no pro but I get how that can be messy.  I switch from a 2015 MacBook Pro to a 2020 model.  The old one was brutal when the last two updates came out. Then on my new system the problem persisted. I really thought my upgrade would also solve this.  Nope.  

my final solution and yes it can be mildly painful, I reinstalled AND deleted all my preferences.  

Started again and haven't had the problem since.  FWIW.
 

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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I should also add, that once I deleted my preferences, the technology preview option disappeared in my preferences. But I still haven't had any issues since the reinstall. 

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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Thank you so much! This was driving me crazy.

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Salt Peppermint's solution saved me!

 

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New Here ,
Jun 30, 2021 Jun 30, 2021

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" deactive native canvas" This only works one time. Then it greyed out the second time i used it. 😕

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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It didn't work for me. And the background dissapeared too...

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New Here ,
Oct 25, 2021 Oct 25, 2021

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thank you really

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