Turned my laptop on today to start working in Photoshop and I noticed that Photoshop Beta version needed an update. So I went ahead and hit update like I have done many times in the past and it failed. After trying everything under the sun it kept failing so I went on Adobe's support chat and I told the guy I do not want Rosetta 2 installed on this mac. I made it very clear to this person that under no circumstance, even meaning if they can't help me today, DO NOT install rosetta.
The support person assures me that Rosetta 2 isn't needed for remote desktop help or any help they will be assisting me with. So after I install the remote desktop software he immediately proceeds to install Rosetta 2 by way of an uninstaller. I tried to stop him, I moved the mouse, I slammed the laptop closed thinking that would kill the connection and they eventually locked me out for a sec. When I got my systyem back I was like WTF and that I wanted to speak to their supervisor. He quickly logged out of my system and killed the remote connection.
Is this really how Adobe run's their house? Seriously guys, this customer support person failed on so many levels but I have become used to this behavior and I don't even know why I spend the money. SO frustrating.
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