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Acabei de atualizar e PS não funciona

New Here ,
Mar 22, 2023 Mar 22, 2023

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A Creative Cloud pediu pra atualizar o photoshop.. mas ele não está estável.. está cheio de erros, nõ abre uma nova camada e não abre as réguas. Ta dificil trabalhar depois da atualização.

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Adobe
Community Expert ,
Mar 22, 2023 Mar 22, 2023

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Hi @Drielly290114693cke for the ruler issue specifically, make sure you are updated to 24.3 or see this thread:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-update-24-feb-2023-rulers-not-vi...

For your other issues, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hi @Drielly290114693cke sorry to hear this.

 

If your apps were working on the same machine before & have recently started encountering this error, please try these steps and let me know if they help.

  • In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
  • Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
  • macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
  • Restart the computer
  • Sign in to Creative Cloud again.

 

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